topic Re: My Experia M is malfunctioning in XPERIA archive

My Experia M is malfunctioning

Gjtank21 — Mon, 02 Nov 2015 12:27:01 GMT

Last week my phone decided not to work anymore when I try charging it via USB from my PC it won't charge, it keeps saying that apps are preventing stamina mode, my text messages are coming through a few hours after they are sent, the battery is draining a lot quicker than normal, I can't factory reset my phone at all, i can get into service menu. Any help would be appreciated

Re: My Experia M is malfunctioning

Hampus — Mon, 02 Nov 2015 13:18:47 GMT

Hi,

Does the phone indicate that it's charging and does it work well via wall socket? Which apps are preventing Stamina mode? If you send a text message to yourself (your own phone number), does the same thing happen?

Why are you unable to to perform a factory reset, what happens?

Re: My Experia M is malfunctioning

Gjtank21 — Mon, 02 Nov 2015 13:56:32 GMT

It starts charging lasts about a 40 seconds then stops, it charges fully via a wall socket. So far I've had What's App, timehop and messenger. Yes I've tried that and I get nothing at all for a couple of hours.

I go through the usuual route and when I click the Erase everything button nothing happens the screen just stays as it it. I've gone through typing the code in to get the service menu up nothing happens.

Thanks

Re: My Experia M is malfunctioning

Uliwooly — Mon, 02 Nov 2015 18:00:25 GMT

@Gjtank21

you might want to contact your Local support

Re: My Experia M is malfunctioning

John-BR — Tue, 03 Nov 2015 00:22:43 GMT

Hi @Gjtank21

Do you get the same problems if you reboot the phone into Safe Mode? Or when you plug the phone into another PC?

Re: My Experia M is malfunctioning

Gjtank21 — Tue, 03 Nov 2015 09:18:31 GMT

I have rebooted the phone to Safe Mode this morning and still having the same problem. Same with another PC. This was the text I sent myself yesterday afternoon it cam through 4 hours later.

Re: My Experia M is malfunctioning

Uliwooly — Tue, 03 Nov 2015 18:08:12 GMT

@Gjtank21

Settings > about phone > status > signal strength > what do you see?

how old is the SIM card?

Re: My Experia M is malfunctioning

Gjtank21 — Thu, 05 Nov 2015 22:09:25 GMT

At the moment -105 dBm 4asu

Under two years old

Re: My Experia M is malfunctioning

Uliwooly — Fri, 11 Dec 2015 02:47:07 GMT

@Gjtank21

That's a poor network coverage, you could contact your carrier regarding their coverage, also, you could get a brand new SIM card and test it.