topic Problem with Chrome not loading pages in XPERIA archive

Problem with Chrome not loading pages

Maff — Mon, 13 Jul 2015 19:35:35 GMT

I've had this problem since Lolipop upgrade, my wife is now getting this problem after moving from Z1 compact (lolipop) to Z3 compact too, also seen this issue on XDA forums so it's a definite Z3 issue.

If I click a link in an app (Twitter, Google Search etc) then a Chrome tab opens but nothing loads in it, clicking the address and pressing return does nothing, copying the address and pasting in to a new tab or incognito window works OK. killing the app in the mutitask window doesn't help, restarting the phone allows it to work for a couple of days before it starts doing this again.

A solution is needed and rebooting the phone is not a solution, it's a temporary fix. I have a few Gb free on the phone, all other apps working fine. I'm on my 3rd Z3 in a few months, it's done it on all of them, resetting the phone to factory settings does nothing after a few days.

Re: Problem with Chrome not loading pages

Uliwooly — Mon, 13 Jul 2015 19:56:51 GMT

@Maff

Do you both have the same Chrome app version?

Do you have any antivirus or taskillers?

If it works on incognito mode, then there might be an issue with your google account if you are syncing it with your desktop

Re: Problem with Chrome not loading pages

Phy — Mon, 13 Jul 2015 19:57:21 GMT

Try Clearing Chrome app data and uninstall the updates.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on Chrome.
5. Tap Force stop > Clear data.
6. Restart the phone

Same steps to uninstall the updates

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on Chrome.
5. Uninstall updates.
6. Restart the phone

Re: Problem with Chrome not loading pages

Maff — Mon, 13 Jul 2015 20:06:54 GMT

No task killers, no anti virus, latest version from Store

Clearing data does nothing. It does the same thing on a new phone or a newly wiped phone.

Not sure what's expected with uninstalling updates?
Then reinstall (will be same as a new phone, like my wife who got the Z3C last week)?
Never update (not going to happen)?
Let me know what you want me to do/try once uninstalled (it will take a few days before it starts doing it again)

Chrome works fine on my 3 tablets and my work phone, all on latest version, 2 on lollipop, all using same Google account. It's just the Z3s with the problem.

Re: Problem with Chrome not loading pages

Uliwooly — Mon, 13 Jul 2015 20:10:33 GMT

@Maff

Check the Chrome version on all of your devices and post it here, the latest update for one device might not be the same on another device, also follow phy's advice and uninstall the updates and don't reinstall them for few hours.

Re: Problem with Chrome not loading pages

Maff — Mon, 13 Jul 2015 20:18:00 GMT

Uliwooly, it's not just me it's happening to (in reply to the bit about the account), it's my wife (has own account, we still have her Z1C and that's fine), new post on xda by someone else having same and its fine on all my other android devices.

My chrome: 40.0.2357.93
Wife's: 43.0.2357.93

Re: Problem with Chrome not loading pages

Uliwooly — Mon, 13 Jul 2015 20:28:43 GMT

@Maff

Keep an eye on that and request them to post their Chrome version, it is not a Sony/Z3 issue, Sony has nothing to do with Chrome, this compatibility issues and or bugs have to be addressed by Google, even if an app, game, etc works with a phone, it doesn't mean it will work with others, different phones and as you can see, different Chrome versions. that simple.