topic Hello Need Help badly in XPERIA archive

Hello Need Help badly

Xperiaz3compact — Mon, 13 Jul 2015 13:23:17 GMT

my unit is a xperia z3 compact...

This is my problem suddenly my phone turn off and its difficult to open for some reason even the battery status is 80%.

i already try to restore factory setting because sometime it will turn on for a minute let say 5minutes is the maximum.

then it still the same no improvement. it keep still turning off its like there a problem with it on the software.

any solution can you advise so that i can use my phone again with out expierincing this problem

by the way i try it to charge and press power and volume down its the same on for a minute then off

Thommo — Mon, 13 Jul 2015 13:30:54 GMT

Try removing the SIM and SD card and starting your phone as this can happen when either of those two cards are faulty

Xperiaz3compact — Mon, 13 Jul 2015 14:11:58 GMT

Still the same I wont last for minute any suggestion still keep on turning off...

Thommo — Mon, 13 Jul 2015 14:50:42 GMT

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/