topic Contacts disappear after restore from backup in XPERIA archive

Contacts disappear after restore from backup

daniV — Mon, 13 Jul 2015 10:25:41 GMT

Hi All,

I have a Sony Xperia Z3 compact and I backed it up using Sony PC Companion before factory resetting it.

When restoring it back my contacts don't go back to the phone. It is very weird because if i go to call log i will see all my last calls with the contact info and 1 second after it disappears and only the numbers remain. In my contacts only 4 or 5 are left instead of maybe the 100 that should be there.

I have tried resetting it again and restoring and same problem.

I have tried settings-apps-all- phone and contacts stopping the apps and clearing cache same problem.

I really would like having my contacts back!

Re: Contacts disappear after restore from backup

Thommo — Mon, 13 Jul 2015 10:58:56 GMT

Have you checked your contacts filters - open Contacts then tap on the 3 dots then Filter then uncheck boxes if ticked and check the title Display contacts

Re: Contacts disappear after restore from backup

daniV — Mon, 13 Jul 2015 11:53:28 GMT

Yes, no filters applied.

Re: Contacts disappear after restore from backup

_alexdon_ — Mon, 13 Jul 2015 14:45:32 GMT

Do they show up if you are in safe mode?

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

I'm wondering if the backup has been completely done.

Re: Contacts disappear after restore from backup

at221 — Sun, 02 Aug 2015 13:38:08 GMT

Any news on this issue? I just found out that I have the exact same problem