topic Re: People I call say they can hear themselves in XPERIA archive

People I call say they can hear themselves

nol — Thu, 08 Oct 2015 10:49:28 GMT

Not present in every call, but most of them the party I call say they can hear their own voice, and I have to resolve the issue by using the speaker.

Why is this?

Re: People I call say they can hear themselves

bardakson — Thu, 08 Oct 2015 11:09:16 GMT

had same issue yesterday

Re: People I call say they can hear themselves

_alexdon_ — Thu, 08 Oct 2015 11:53:07 GMT

@nol

Have you enabled microphone noise suppression?

Re: People I call say they can hear themselves

Uliwooly — Thu, 08 Oct 2015 14:42:22 GMT

@nol

Do you have OK Google enabled?

Re: People I call say they can hear themselves

iasion — Thu, 08 Oct 2015 15:01:49 GMT

I have the same issue. Both before and after a complete reinstall of the phone via PC Companion

Re: People I call say they can hear themselves

Uliwooly — Thu, 08 Oct 2015 15:03:26 GMT

@iasion

That's quite interesting and how about on safe mode

Re: People I call say they can hear themselves

iasion — Thu, 08 Oct 2015 15:10:11 GMT

Where is microphone noise suppression enabled and disabled?

Re: People I call say they can hear themselves

iasion — Thu, 08 Oct 2015 15:11:27 GMT

I haven't tried safe mode, but the problem exist on a stock phone without any apps installed (both before and after reinstall of factory image)

Re: People I call say they can hear themselves

_alexdon_ — Thu, 08 Oct 2015 15:36:19 GMT

Mic noise suppression is under call settings @iasion.

Re: People I call say they can hear themselves

iasion — Thu, 08 Oct 2015 15:37:27 GMT

Cant find it on my Z5 Compact, according to the XDA forum, the setting does not exist on Z5 Compact: http://forum.xda-developers.com/z5-compact/help/people-call-hear-t3217500

Re: People I call say they can hear themselves

_alexdon_ — Thu, 08 Oct 2015 16:02:08 GMT

That's strange, I don't have the Z5c but I hope by tomorrow to have an answer for you.

Until then, can you just check safe mode please?

Re: People I call say they can hear themselves

iasion — Thu, 08 Oct 2015 16:54:42 GMT

The problem does not exist in safe mode, but is present in a factory reset phone. So it is probably one of Sonys apps that are causing it.

Found this thread on XDA where a guy got a replacement phone which did not have the issue: http://forum.xda-developers.com/z5-compact/help/people-call-hear-t3217500

So its probably a combination of faulty hardware and some app.

Re: People I call say they can hear themselves

ashishsingh007 — Thu, 08 Oct 2015 20:03:02 GMT

I had this issue several times and I can confirm this is not a phone issue but a network related issue from your career side. I had this issue with nokia, sony, samsung and even black and white phones

Re: People I call say they can hear themselves

_alexdon_ — Thu, 08 Oct 2015 20:04:58 GMT

I also got a feeling you might have a hardware issue. Could you contact your Local support?

Re: People I call say they can hear themselves

ashishsingh007 — Thu, 08 Oct 2015 20:05:01 GMT

But whenever I had this issues where people listen to themselves or sometimes I listen to myself. This only lasted for one or 2 calls at max.

Re: People I call say they can hear themselves

_alexdon_ — Fri, 09 Oct 2015 14:17:37 GMT

@iasion Now I got a clear reply that you cannot turn off mic noise suppression in Z5c. But you should contact your local sony team.

Re: People I call say they can hear themselves

caltex — Mon, 12 Oct 2015 15:02:50 GMT

Hi All,

I bought Sony Xperia Z5 Compact from UK.

I completed all the settings on the phone with a big ambition and ever since I have noticed echoes in all my calls.

So I researched, readed, applieded, I consulted to Sony and tried what I need...

I'd try the following:

* All call setting changes

* SIM Card changes

* Different Phone Calls

* Accessories (Headphone and Audio Output runing smoothly)

* Safe Mode

* Factory Reset

* Diagnotis tests (All OK)

* And Repairing with PC Companion (v 5.1.1)

There is no "Microphone noise suppression" and "Speaker voice enhancement"

But the result is still the same.

I think there are two options:

1 - Need to be sent for repair. (But at the moment I'm living in another country)

2 - In fact, this is a software issue and need to wait for the new version of this software

Thank you,

Re: People I call say they can hear themselves

iasion — Mon, 26 Oct 2015 18:57:05 GMT

I now got the phone back from the repair and now the problem is even worse. The eco is louder and also the phone seems to pick up lots of ambient sounds... So now its time to repair it one more time and another 2 weeks without the phone... Well done Sony, no wonder your mobile division bleeds money and that Sony are thinking about selling it...