topic Re: Z3 Not Waterproof - false claims by Sony in XPERIA archive

Z3 Not Waterproof - false claims by Sony

loza1970 — Mon, 10 Aug 2015 17:47:29 GMT

Hello, as I see many others are having issues with their Sony phones not being water proof as claimed by Sony. My Z3 compact died after being in 6 inches of water for less than 20 seconds. I emailed Sony 2 days ago but have not had a reply. I will be taking action agaist O2 and Sony as this is clearly a false claim by Sony. Have any one else had any luck delaing with Sony on this issue?

Loz

Re: Z3 Not Waterproof - false claims by Sony

Uliwooly — Mon, 10 Aug 2015 17:54:20 GMT

@loza1970

I'm sorry to hear that, the phone it is indeed waterproof, as long as the covers/flaps are firmly closed and there aren't any cracks or damage to the phone. Contact your local Xperia care and request a vacuum test.

http://support.sonymobile.com/global-en/contactUs/

Re: Z3 Not Waterproof - false claims by Sony

loza1970 — Mon, 10 Aug 2015 22:15:04 GMT

Hello Uliwooly, you're funny..I never thought to check the covers were closed...

My Z3 isn't waterproof...or should I say wasn't.

Re: Z3 Not Waterproof - false claims by Sony

Uliwooly — Mon, 10 Aug 2015 22:21:39 GMT

@loza1970

How is my reply funny? there's a difference between closing the flaps and firmly closing the flaps, this is a user based forum, and I'm just trying to help you out.

Re: Z3 Not Waterproof - false claims by Sony

pawel1989 — Tue, 11 Aug 2015 08:12:47 GMT

You need to send it to sony and ask for a vacuum test. If it fails you should get your phone exchanged/replaced. As far as i know sony doesn't fix water damaged phones and if it was manufacturing fault they should exchange it for you.

Re: Z3 Not Waterproof - false claims by Sony

Qatrium — Tue, 11 Aug 2015 08:40:54 GMT

My Z3 withstand water very well and I've taken a lot of pictures in pools. You may have a defect in your unit if your are pretty sure you had all the flaps firmly closed as @uliwooly mentioned. The only way to know is to visit your nearest Sony local support and ask for a vacuum test:

/t5/FAQ/How-to-get-your-Sony-Xperia-product-repaired/m-p/991374#U991374