topic Re: Unfortunately my xperia helper has stopped in XPERIA archive

MXTP issue

Jhox — Sun, 09 Aug 2015 08:39:24 GMT

Hi! Just want some help figuring out to solve my issue regarding it.. What happened is i enabled ultra stamina mode but when disabled it got stuck there and i ended up resetting my phone.. Unfortunatelly this my Xperia protection popped out on my screen trying to authenticate but it couldnt recognize my gmail account.. Any advise guys?

Re: MXTP issue

Uliwooly — Sun, 09 Aug 2015 08:41:48 GMT

@Jhox

Which Xperia do you have?

Contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Re: MXTP issue

Jhox — Sun, 09 Aug 2015 08:54:27 GMT

Mine is xperia c4

Re: MXTP issue

_alexdon_ — Sun, 09 Aug 2015 08:55:58 GMT

See these topics:

/t5/Xperia-8482-M4-Aqua/MXTP-created-problems-for-me/td-p/1003330/page/6

/t5/Xperia-8482-Z4-Tablet/Tablet-locked-by-MXTP/m-p/1022293#U1022293

Re: MXTP issue

Jhox — Sun, 09 Aug 2015 10:11:03 GMT

Thanks for the reply alexdon but none of the procedures stated on both topics resolved my issue since i've already tried those already.. Reset phone using pc companion, and all those personal troubleshooting by others but didn't resolved the issue. Sony must take full responsibiliy of this problem since im not the only one who have experienced this.. Its a great feature but i couldnt use my 2 weeks old phone now.. Bring my trust back SONY..

Re: MXTP issue

Uliwooly — Sun, 09 Aug 2015 18:56:36 GMT

@Jhox

Have you contacted Sony?

Re: MXTP issue

Fartese — Sat, 31 Oct 2015 12:34:26 GMT

me too!!!

Unusuable c4 due to mxtp

vorah — Sat, 31 Oct 2015 22:30:54 GMT

hey fellow xperia fans,

about a week ago my phone went into protected mode after i tried to disable mxtp cus it didnt recognize my correct gmail credentials. i tried everything, wiping the phone thru my xperia and also resetting it thru pcc, factory reset thru the buttons, but the locked screen is still there. its always there so now i cant do anything on my phone. im hoping android 6.0 will adress this issue where we can update the c4 software thru pcc. tho im not sure about waiting till it comes out so im wondering if flashing my c4 will fix this problem if anyone knows? also, i got this phone thru an ebay seller, would they be able to help me get a replacement? or can i send my phone directly to a sony service centre? (i live in canada, BC)

Edit: looks like flash doesn't fix it according to other posts

Re: Unusuable c4 due to mxtp

Fartese — Mon, 02 Nov 2015 17:48:26 GMT

Sony C4, for MXTP is useless, sony made me throw money!!

Re: MXTP issue

amit_rocking87 — Mon, 02 Nov 2015 19:11:48 GMT

Somehow i have overcome this problem by disabling protection mode in setting but it is very announcing as if phone goes to protection mpde it will take minimum 10 attempt to back to normal

my xperia protected

pangit — Sun, 17 Jan 2016 22:41:18 GMT

My Xperia C4 is on My xperia proteceted mode, and it wont let me do anything its lock. how can i unlocked it from protected mode?,

Re: my xperia protected

Uliwooly — Sun, 17 Jan 2016 22:54:53 GMT

@pangit

Using your Gmail account and password or by stopping by your Local support, since the phone can't be reset it with PCC.

Unfortunately my xperia helper has stopped

Tuser — Sat, 23 Jan 2016 20:43:49 GMT

Dear Team,

My phone is locked & I can't do nothing.

When I try to Authrnticate is says, "unfortunately my xperia helper has stopped".

Please give me a solution for this condition. Thanks

Re: Unfortunately my xperia helper has stopped

Uliwooly — Sat, 23 Jan 2016 20:45:27 GMT

@Tuser

I can't see the picture until it gets approved by a moderator, in the mean time, have you checked this on your computer ?

myxperia.sonymobile.com

Re: Unfortunately my xperia helper has stopped

Tuser — Sat, 23 Jan 2016 20:52:40 GMT

You can see the picture by searching on google. "My Xperia Protected".

Re: Unfortunately my xperia helper has stopped

Uliwooly — Sat, 23 Jan 2016 20:56:37 GMT

@Tuser

could you elaborate on your issue?

Re: Unfortunately my xperia helper has stopped

Tuser — Sat, 23 Jan 2016 21:05:18 GMT

I bought this brand new phone few days ago. It was ok. When I inserted sim card it got locked.

Re: Unfortunately my xperia helper has stopped

Uliwooly — Sat, 23 Jan 2016 21:08:40 GMT

@Tuser

Was the phone new or used? you should be able to unlock the phone with the link I gave you as long as the phone its on, data or wifi its on and GPS its on, and of course your Gmail account its on the phone.

Re: Unfortunately my xperia helper has stopped

Tuser — Sat, 23 Jan 2016 21:10:29 GMT

It's a brand new phone.

Re: Unfortunately my xperia helper has stopped

Uliwooly — Sat, 23 Jan 2016 21:23:35 GMT

@Tuser

Try my suggestion, if that doesn't work, then contact your Local support