topic Re: C5 ultra dual Hardware Video Playback Problem in XPERIA archive

C5 ultra dual Hardware Video Playback Problem

ch13 — Sat, 31 Oct 2015 02:06:14 GMT

Greetings!

I just bought my C5 ultra yesterday and then whenever I play video files and even in youtube it always has green and red artifacts. Even the stock video preview files plays like this. I already did factory reset and still got the problem. Can anyone help me with this problem? Thank you.

Re: C5 ultra dual Hardware Video Playback Problem

Uliwooly — Sat, 31 Oct 2015 02:39:53 GMT

@ch13

I can't see the picture, could you upload it to box or dropbox, etc and post the link here?

Re: C5 ultra dual Hardware Video Playback Problem

ch13 — Sat, 31 Oct 2015 03:02:12 GMT

Thanks for replying. Please check the link below.

http://i.imgur.com/SaWMuyH.jpg?1

Re: C5 ultra dual Hardware Video Playback Problem

Uliwooly — Sat, 31 Oct 2015 03:16:59 GMT

@ch13

Are the videos online videos or stored in your phone?

Re: C5 ultra dual Hardware Video Playback Problem

ch13 — Sat, 31 Oct 2015 04:18:41 GMT

It is stored in my phone. I already tried streaming on youtube and also different file types and everything is the same. And the worst part is I tried recording a video and to the result was the same, it is full of artifacts. The only way to view the videos clearly is to use MX Player on Software decoding, anyforms of hardware decoding fails. I dont know why, i had another phone and it can play all smoothly may it be HW or SW decoding.

Re: C5 ultra dual Hardware Video Playback Problem

Uliwooly — Sat, 31 Oct 2015 04:21:02 GMT

@ch13

Boot on safe mode and report back, also have you unlocked the bootloader? flashed the phone ? etc

Re: C5 ultra dual Hardware Video Playback Problem

ch13 — Sat, 31 Oct 2015 05:29:50 GMT

The screenshot link I posted earlier is already in Safe Mode. I recently bought this and only have checked the video playback when i got home. I haven't unlocked the bootloader or flashed anything on it.

Re: C5 ultra dual Hardware Video Playback Problem

Uliwooly — Sat, 31 Oct 2015 05:40:33 GMT

@ch13

Repair the phone with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: C5 ultra dual Hardware Video Playback Problem

ch13 — Sat, 31 Oct 2015 05:44:07 GMT

Sorry I forgot to mention that I already did a factory reset yesterday and PCC just 2 hours ago and still the green and red artifacts are still there.

Re: C5 ultra dual Hardware Video Playback Problem

Uliwooly — Sat, 31 Oct 2015 05:48:00 GMT

@ch13

Then you should contact your Local support, did the video playback ever worked?

Re: C5 ultra dual Hardware Video Playback Problem

ch13 — Sat, 31 Oct 2015 06:03:08 GMT

Only when using MX Player SW decoding, any HW decoding causes the artifacts. Not to mention all video previews while browsing or anything related to videos has artifacts. Anyway thanks for the prompt reply. I'll be going to the store to have this replaced if it still possible.

Re: C5 ultra dual Hardware Video Playback Problem

Uliwooly — Sat, 31 Oct 2015 06:11:45 GMT

@ch13

keep us updated

Re: C5 ultra dual Hardware Video Playback Problem

ch13 — Sat, 31 Oct 2015 10:49:32 GMT

Ok got my phone replaced from the store but had to changed its color to black since there are no more white units. Anyway their technical support tried to do the same things you suggested to me and concluded that the phone has issues though he did not exactly said what the problem is. I tried the new unit for an hour to check if everything is OK and run all its diagnostic tests and successfully passed everything before going home.

Thanks for the prompt reply uliwooly

Re: C5 ultra dual Hardware Video Playback Problem

Uliwooly — Sat, 31 Oct 2015 16:52:47 GMT

@ch13

Excellent, enjoy your C5, one thing I do suggest is to reinstall the latest update with PCC, it will improve battery life and smooth things out