topic Headphone issue in XPERIA archive

Headphone issue

sanchay05 — Sun, 09 Aug 2015 03:28:36 GMT

Hi....
I using Xperia T2 ultra dual...when i update to lollipop... Then my headphone doesn't connect... Other sony headphone also doesn't connect.... But when i plug unsupported headphone then there is a notification in my mobile... That unsupported headphone......
But when i used kitkat then everything was fine.....
Now what can i do......??
Please help me.....

Re: Headphone issue

Uliwooly — Sun, 09 Aug 2015 08:01:56 GMT

@sanchay05

Repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Headphone issue

Jake-SonyXperia — Mon, 10 Aug 2015 03:04:50 GMT

Hi sanchay05,

This is how the software repair is done via PC and Mac.

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

Let us know how you get on.