topic Re: Z5 compact Headphones doesn't work headset does in XPERIA archive

Z5 compact Headphones doesn't work headset does

Desserten — Fri, 30 Oct 2015 14:38:19 GMT

I just bought my Z5 compact yesterday. This morning I found that when I inserted my headphones (the big ones) that the phone doesn't respond to them (they are HyperX cloud-II). So i tried some other headphones which gave the same result. I went down to the store to get it fixed and he tested the phone with an in-ear headset which worked perfectly fine.

Tried with my headphones again when I came home but it still doesn't work. Anyone who can help me? - I'm out of ideas and not that fond of in-ear headsets

Thanks for helping.

Desserten

Re: Z5 compact Headphones doesn't work headset does

samuelgmaurer — Fri, 30 Oct 2015 16:35:06 GMT

I am anxiously awaiting the Xperia Z5 Smart phone to come to the USA shores, but from what I have read in the technical specs the audio out port is a five conductor round stacked port for the HiRes Audio Output. If your headphone cable does not support that it will not work. However do your head phones support Blue Tooth, Bluetooth Radios are typically backwardl compatible with older devices like your headphones. Again, that is just my opinion. Like all good doctors, please get a second opinion, Sir...

Re: Z5 compact Headphones doesn't work headset does

Uliwooly — Fri, 30 Oct 2015 17:26:40 GMT

@Desserten

Are your headphones CTIA or OMTP?

Re: Z5 compact Headphones doesn't work headset does

Desserten — Fri, 30 Oct 2015 17:35:48 GMT

From what I can gather it uses a CTIA

Re: Z5 compact Headphones doesn't work headset does

Uliwooly — Fri, 30 Oct 2015 17:49:22 GMT

@Desserten

Do this headphones have buttons?

Re: Z5 compact Headphones doesn't work headset does

Desserten — Fri, 30 Oct 2015 17:56:37 GMT

No, it's just a basic pair of headphones, no buttons.

Re: Z5 compact Headphones doesn't work headset does

Phy — Fri, 30 Oct 2015 18:11:02 GMT

Try Clearing the app data from the SmartConnect app.

How to clear the data.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the SmartConnect app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Z5 compact Headphones doesn't work headset does

Desserten — Fri, 30 Oct 2015 18:21:54 GMT

Didn't work sadly.

Re: Z5 compact Headphones doesn't work headset does

Desserten — Fri, 30 Oct 2015 18:23:11 GMT

Forgot to mention that when I start my music with my headphones in the sounds comes out from the phone itself. Don't know if relevant but should be mentioned

Re: Z5 compact Headphones doesn't work headset does

Uliwooly — Fri, 30 Oct 2015 18:29:43 GMT

@Desserten

Check if the 3.5mm port has any dust

Re: Z5 compact Headphones doesn't work headset does

Phy — Fri, 30 Oct 2015 18:30:35 GMT

Repair the phone with Sony PC Companion.
http://support.sonymobile.com/gb/tools/pc-companion/

Re: Z5 compact Headphones doesn't work headset does

Phy — Fri, 30 Oct 2015 18:40:02 GMT

But also boot on safe mode and check if you experience the same problem.

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Z5 compact Headphones doesn't work headset does

Desserten — Fri, 30 Oct 2015 19:39:09 GMT

well it worked with the shops headset(the in-ears) and I hadn't cleaned it in the meantime

Re: Z5 compact Headphones doesn't work headset does

Desserten — Fri, 30 Oct 2015 19:46:08 GMT

Still doesn't work in safe mode - I have no clue what is happening.

I can't think of anything other than the headset since the shops in-ears worked. But the headset should work.

Re: Z5 compact Headphones doesn't work headset does

Desserten — Fri, 30 Oct 2015 19:49:07 GMT

I tested my headset in my old iphone 4s and my computer and it works fine through that

Re: Z5 compact Headphones doesn't work headset does

Uliwooly — Fri, 30 Oct 2015 20:48:02 GMT

@Desserten

Get your phone inspected at your Local support

Re: Z5 compact Headphones doesn't work headset does

Rickard — Thu, 10 Dec 2015 16:40:21 GMT

In case it still doesn't work, please make sure that you have the microphone plugged in to your headset. As i understand it, this headset has a removable microphone. As it's a 4-pin jack, the phone will expect there to be a microphone on it so if that's removed, it may not work.

Z5 premium Headphone Jack doesn't work properly

Moonhzrk — Tue, 01 Mar 2016 19:12:03 GMT

my headphone jack doesn't working properly plzz help me..

Re: Z5 compact Headphones doesn't work headset does

Ruffleduffe — Wed, 20 Apr 2016 20:53:56 GMT

It is exactly as rickard said, I own a cloud 2 myself and a z5c. If you plug the mic in, the headset will be recognised. I myself hacked myself a dummy, I soldered a small resistor from the dataring to the gndring and then plugged it into the mic port, works a treat!

Re: Z5 compact Headphones doesn't work headset does

Jason86 — Tue, 10 May 2016 09:31:23 GMT

My headphones jack doesn't work either it picks up and disconnects every few seconds I had spoke with Sony on chat who said they would send me email details about sending it back to them to see if it is a manufacturer issue which it clearly is but this was a week ago and never got the email from them, any help would be much appreciated