topic Update messing with phone, big time in XPERIA archive

Update messing with phone, big time

Phoenix06 — Tue, 15 Sep 2015 18:10:50 GMT

Messaging freezes and malfunctions
Battery drains without usage
Phone restarts when trying to make a phone call

Please help! Can't operate like this...

Re: Update messing with phone, big time

Uliwooly — Tue, 15 Sep 2015 18:13:45 GMT

@Phoenix06

Which phone do you have?

Which Android version?

Re: Update messing with phone, big time

Phoenix06 — Tue, 15 Sep 2015 18:34:30 GMT

Xperia Z2
Android: 5.1.1

Re: Update messing with phone, big time

Phoenix06 — Tue, 15 Sep 2015 18:37:26 GMT

@uliwooly
Xperia Z2
Android: 5.1.1

Re: Update messing with phone, big time

Uliwooly — Tue, 15 Sep 2015 18:39:16 GMT

@Phoenix06

Repair the phone with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Update messing with phone, big time

Uliwooly — Tue, 15 Sep 2015 18:40:02 GMT

@Phoenix06

Settings > power management > battery > check and take screenshots of

the list of apps

the graph

tap on the top 4 items on the list and take screenshots of each

post them all here or upload them on box or dropbox and post the link here.

Re: Update messing with phone, big time

Phoenix06 — Tue, 15 Sep 2015 18:41:30 GMT

Will try this, thanks so much
Will let you know how it goes

Re: Update messing with phone, big time

Uliwooly — Tue, 15 Sep 2015 18:46:26 GMT

keep us updated

Re: Update messing with phone, big time

Phoenix06 — Tue, 15 Sep 2015 18:50:03 GMT

https://www.dropbox.com/sh/ljfxwuui5n9q2dn/AAC7nXawaLXTqIiK2nDlFQEsa?dl=0

Here you go

Re: Update messing with phone, big time

Uliwooly — Tue, 15 Sep 2015 18:52:40 GMT

@Phoenix06

The problem is how often you sync the Email app, as you can see your phone is awake most of the time.

Re: Update messing with phone, big time

Phoenix06 — Tue, 15 Sep 2015 18:56:38 GMT

How do I make it "not be awake"?

Re: Update messing with phone, big time

Phoenix06 — Tue, 15 Sep 2015 18:58:42 GMT

And is that what's messing with my battery, calls and messaging?
It's never been like this, till the update ;(

Re: Update messing with phone, big time

Uliwooly — Tue, 15 Sep 2015 18:59:11 GMT

@Phoenix06

the problem is to know which apps are keeping your phone awake, charge your phone 100% > restart the phone > boot on safe mode for an hour or so > check if you experience the same battery drain, if you don't then it's a third party app causing this

Re: Update messing with phone, big time

Uliwooly — Tue, 15 Sep 2015 18:59:46 GMT

@Phoenix06

If you reinstall the update with PCC it should smooth things out

Re: Update messing with phone, big time

Phoenix06 — Tue, 15 Sep 2015 19:04:13 GMT

Okay, thanks
Will do that!

Thanks for the help so far!!

Re: Update messing with phone, big time

Uliwooly — Tue, 15 Sep 2015 19:05:46 GMT

@Phoenix06

no problem, let us know if it works