topic Re: Dear Sony in XPERIA archive

Dear Sony

angsant47 — Fri, 30 Oct 2015 05:02:02 GMT

Dear Sony developer's Team I write this message because I have a problem with my Xperia M4, the problem is with the sound, when i'm listening music everything is ok until i get a notification (always), change to another song (not always) or increasing the volume (not always) in that moment my song is interrupted by a noice like a crunch or something like that, that sound is very irritating, i'm so tired for that situation, and when I turn on the dynamic normalizer it seems like i was turned off because my music have so much changes in intensity of the volume that only when i turn on the dynamic normalizer, sony's team I hope you can help me to fix it in a next update for the OS, I bought my xperia M4 in august, in Mexico.

sony's team I say good bye to you, but first i want to congratulate for the wonderful devices I bought only sony´s smart phones since the xperia Tipo, sony i wish you so much succes.

Re: Dear Sony

Phy — Fri, 30 Oct 2015 07:02:14 GMT

Do you have clearaudio+ enabled? Are all the audio files the same quality? Also, are all these audio files stored in the internal storage?

Re: Dear Sony

Phy — Fri, 30 Oct 2015 07:04:07 GMT

Another thing you can try is to boot on safe mode and see if you still have the same sound problem.

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu
3. press and hold "power off"
4. Boot on safe mode should become available

Re: Dear Sony

Phy — Fri, 30 Oct 2015 07:04:46 GMT

By the way are you using Sony's music app or another third-party app?