topic Re: Phone does not charge in XPERIA archive

Phone does not charge

Newuser21 — Mon, 05 Oct 2015 10:31:14 GMT

2 months old. I use Sony charger. In charge for few seconds then stops. I trierd power off thing plus up volume button. I succeeded then to charge it, but only one time. Then Again cannot charge. Red Light for 2 seconds. Then nothing. Seems very bad purchase

Re: Phone does not charge

komilAD — Mon, 05 Oct 2015 11:21:42 GMT

Can you check if your device can be charge when phone is switched off? Try another charger and also try with another power source like another plug. Also connect your phone to a pc and check if your phone is detected in pc or not.

Re: Phone does not charge

Uliwooly — Mon, 05 Oct 2015 16:56:27 GMT

@Newuser2

If you experience the same with different cables and/or chargers then it might be a hardware issue, you will have to contact your local Xperia care

http://support.sonymobile.com/global-en/contactUs/

Also, are you using a wall charger? are you using a magnetic cable?

Re: Phone does not charge

Newuser21 — Tue, 06 Oct 2015 09:20:02 GMT

thanks for the reply.

I switched off the phone yesterday, it does not charge either. from 46 % battery, it went down to 30 % something withing a minute ! then I switched it off, and tried to plug in

I tried to switch on later on .. which was impossible

Re: Phone does not charge

Newuser21 — Tue, 06 Oct 2015 09:22:50 GMT

Indeed, I bought another adaptor/charger (wall charger)

the problem is the phone itself, something wrong inside.

anyway, it shows the quality of Sony and brand new items!

Re: Phone does not charge

komilAD — Tue, 06 Oct 2015 11:40:59 GMT

@uliwooly wrote:
@Newuser2
If you experience the same with different cables and/or chargers then it might be a hardware issue, you will have to contact your local Xperia care
http://support.sonymobile.com/global-en/contactUs/