topic Re: Can't make youtube work in XPERIA archive

Can't make youtube work

freaky_andy_hh — Sun, 13 Sep 2015 19:00:32 GMT

Hi all

Seems to be impossible to make youtube work.

I always get message "Problem beim Abspielen. Tippen zum WIEDERHOLEN" which means something like problem to play video, tap to retry.

I've already visited many forums to find a solution - no success yet.

I run Lollipop 5.1.1 on my tablet and I' tried this:

-Uninstalled/reinstalled youtube app

-Uninstalled updates

-Deleted data/cache

-Restarted device

-Checked google account

-Checked youtube availability

-Checked Wifi quality

On our iPad mini 2 and our Galaxy tab 4 youtube runs on the same google accountband works perfectly.

Seems that this is a very common issue (saw many posts on wed) but obviously without solution

Thanks for help/ideas

Andreas

Re: Can't make youtube work

_alexdon_ — Sun, 13 Sep 2015 19:02:56 GMT

Do you have any APN connection set up on the tablet?

Re: Can't make youtube work

Uliwooly — Sun, 13 Sep 2015 19:06:32 GMT

@freaky_andy_hh

What if you boot on safe mode ?

Re: Can't make youtube work

freaky_andy_hh — Sun, 13 Sep 2015 19:08:45 GMT

Don't know really what APN is.

I just have WiFi, model sgp611

Re: Can't make youtube work

_alexdon_ — Sun, 13 Sep 2015 19:10:53 GMT

Check out the suggestion from uli.

Re: Can't make youtube work

freaky_andy_hh — Sun, 13 Sep 2015 19:14:05 GMT

How do I boot on safe mode?

Re: Can't make youtube work

Uliwooly — Sun, 13 Sep 2015 19:14:41 GMT

@freaky_andy_hh

Click here => safe mode

Re: Can't make youtube work

freaky_andy_hh — Sun, 13 Sep 2015 19:24:09 GMT

Can you tell me how to do it?

That's very general and old android version.

Don't how to get in safe mode on my Z3 tablet.

And as soon as I am in what shall I do? Just test youtube?

Re: Can't make youtube work

_alexdon_ — Sun, 13 Sep 2015 19:25:07 GMT

Press the power button,tap longer on turn off, restart in safe mode message pops up, hit ok.

Re: Can't make youtube work

Uliwooly — Sun, 13 Sep 2015 19:26:39 GMT

@freaky_andy_hh

Also check this out

http://talk.sonymobile.com/t5/Software-Updates/Lollipop-New-Features/m-p/955490#U955490

Re: Can't make youtube work

freaky_andy_hh — Sun, 13 Sep 2015 19:45:36 GMT

Did it.

In safe mode youtube seems to work - at least for this test

So what's next?

Re: Can't make youtube work

_alexdon_ — Sun, 13 Sep 2015 19:49:23 GMT

You have some 3rd party app acting up.

Re: Can't make youtube work

freaky_andy_hh — Sun, 13 Sep 2015 19:51:28 GMT

Any procedure to find out or do I need to remove bit by bit and try which one it is?

Re: Can't make youtube work

_alexdon_ — Sun, 13 Sep 2015 19:53:15 GMT

Unfortunately you need to remember if you have installed any antivirus,task killer etc lately. Or simply uninstall app by app that you have installed and you think might create the problem.

Re: Can't make youtube work

freaky_andy_hh — Sun, 13 Sep 2015 19:58:53 GMT

Ok, thanks so

far.

Installed Avira quite at the beginning - do ya think this could be the reason?

Anyway I'll start with avira and then have to do step by step... 😞

Will take a while but I'll keep you up to date

Cheers

Andreas

Re: Can't make youtube work

_alexdon_ — Sun, 13 Sep 2015 20:02:44 GMT

Yes,you can give it a try. Sometimes a simple boot in safe mode helps.

Re: Can't make youtube work

freaky_andy_hh — Tue, 15 Sep 2015 18:21:31 GMT

Uninstalled everything - no change. It works in safe mode, it doesn't work in normal mode.

Next step: Factory reset 😞

Any other idea?

Re: Can't make youtube work

_alexdon_ — Tue, 15 Sep 2015 19:45:17 GMT

No,sorry. If you don't want to lose all your data,uninstall app by app.

Re: Can't make youtube work

ADR32 — Wed, 16 Sep 2015 21:45:02 GMT

Factory reset won't help, I guarantee it will break again. Mine started doing this after the latest YouTube update. I cannot get YouTube to work on this tablet, it's unbelievable the hoops you have to jump through to get it to work correctly without any guarantee it will work in the end.

I have tried everything you have done in the original post but nothing works, iPad 2 and nexus 5 work with no issues, but for no obvious reason it refuses play any YouTube video. There are plenty of people with this same issue on the web so it must be a bug with this tablet specifically.

Re: Can't make youtube work

Dektech — Fri, 18 Sep 2015 16:41:07 GMT

@ADR32 wrote:
Factory reset won't help, I guarantee it will break again. Mine started doing this after the latest YouTube update. I cannot get YouTube to work on this tablet, it's unbelievable the hoops you have to jump through to get it to work correctly without any guarantee it will work in the end.
I have tried everything you have done in the original post but nothing works, iPad 2 and nexus 5 work with no issues, but for no obvious reason it refuses play any YouTube video. There are plenty of people with this same issue on the web so it must be a bug with this tablet specifically.

Hi, you have read this topic? The problem seem similar.