topic Re: Not charging via wallplug in XPERIA archive

Not charging via wallplug

K-Linerz — Sun, 13 Sep 2015 14:59:19 GMT

Hello.
My Xperia z2 will not charge when the USB cable is connected to the power plug. Ive tried multiple combinations using different wall sockets, different plugs, and different wires and it's the same. The only time it will charge is if it's either plugged in using the USB port on a cigarette lighter in my car, or, on one of my wall sockets I have a USB port on the wall socket and it will charge on there.

It's nothing to do with the wire or the plugs because all other phones in my home will.charge in any combination using the same wall socket, plug, and wire.

I'm baffled. Can anyone help?

Re: Not charging via wallplug

Phy — Sun, 13 Sep 2015 17:18:43 GMT

You should try to contact Sony Xperia support.
http://support.sonymobile.com/global-en/contactUs/

Re: Not charging via wallplug

Uliwooly — Sun, 13 Sep 2015 17:20:51 GMT

@K-Linerz

Based on your previous post

http://talk.sonymobile.com/t5/Xperia-Z2/Is-my-Z2-still-waterproof/m-p/1036776#M33256

@K-Linerz wrote:
Based on recent reports, our phones aren't water proof.

I put my phone in water to take some pictures, the same day, my phone stopped working. After a couple of weeks of it being in a sock drawer, it started working again.
It seems that indeed it's a hardware issue

Re: Not charging via wallplug

Uliwooly — Sun, 13 Sep 2015 17:21:41 GMT

@K-Linerz

Also, the phone its waterproof, post the source link of such reports.

Re: Not charging via wallplug

K-Linerz — Sun, 13 Sep 2015 18:00:31 GMT

http://www.xperiablog.net/2015/09/10/sony-changes-stance-on-waterproof-phones-do-not-use-underwater/

Re: Not charging via wallplug

K-Linerz — Sun, 13 Sep 2015 18:00:59 GMT

Just Google Xperia phones not waterproof.

Re: Not charging via wallplug

K-Linerz — Sun, 13 Sep 2015 18:04:07 GMT

Sony advise not too "use" the phone under water. They say that the only test that is done is it get put in water of 1.5m for 30 minutes in standby and taken out and tested. They have openly said that they don't test the phone under water. Dissapointing really.

Re: Not charging via wallplug

_alexdon_ — Sun, 13 Sep 2015 18:08:45 GMT

@K-Linerz Don't start a new waterproof discussion here,it was dicussed already:

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Do-not-use-under-water/td-p/1034179/page/3

Re: Not charging via wallplug

Uliwooly — Sun, 13 Sep 2015 18:16:27 GMT

@K-Linerz

You are taking that out of context, to start, you have an Xperia Z2 not a Z3+/Z4 nor a Z5 series, second, you should really read it again, your phone its indeed waterproof as long as you check the covers and don't use it deeper than the indicated dept, etc.

Back to the topic, your phone has a hardware issue, since you were not careful with it, I'm sorry to say this but no one on this forum can help you, you need to contact your local Xperia Care and request a vacuum test.

Re: Not charging via wallplug

K-Linerz — Mon, 14 Sep 2015 14:38:14 GMT

@uliwooly

How was I not careful with it?

Re: Not charging via wallplug

Uliwooly — Mon, 14 Sep 2015 17:28:23 GMT

@K-Linerz

You don't have to convince anyone here, just contact your local Xperia Care and request a vacuum test, let us know how it goes.