topic Re: Youtube app did not work, now updates not installing in XPERIA archive

Youtube app did not work, now updates not installing

ramendik — Sun, 04 Oct 2015 20:55:38 GMT

I have an M4 Aqua Dual with Android Lollipop.

Today, I tried using the YouTube app but it failed to show any videos with "there is a problem playing".

I decided to reinstall YouTube, but when I selected Uninstall for it in Play Store, only the updates were uninstalled.

Now the app acutally works. But attempts to update it fail. The update is downloaded but can not be installed. I tried restarting the phone and deleting cache/data for Play Store and Download Manager. This has not helped.

How can I fix the YouTube app on my phone so it updates and works?

Re: Youtube app did not work, now updates not installing

Phy — Mon, 05 Oct 2015 00:03:00 GMT

Do you have enough free internal storage?

Re: Youtube app did not work, now updates not installing

ramendik — Mon, 05 Oct 2015 00:40:49 GMT

@Phy Settings>Storage saoid I have 5.29 GB internal storage available. It also said Apps take up 6.15 GB.

I have run a "transfer to SD card", now 5.67 GB is available and Apps take 6.34 GB (more? why?). I tried installing the YouTube updates but I still got the same issue:

Can't install app. "YouTube" can't be installed. Try again, and if the problem continues, get help troubleshooting. (Error code: -501)

To check if apps install in general I installed a random app (which is a game called Kitten Smooch, because when you don't know what to search for online, you search for cats). It installed successfully and runs.

Re: Youtube app did not work, now updates not installing

Phy — Mon, 05 Oct 2015 00:54:49 GMT

Boot on safe mode and check if you can update the app

Re: Youtube app did not work, now updates not installing

ramendik — Mon, 05 Oct 2015 16:24:01 GMT

@Phy tried in safe mode, got the same error message.

Re: Youtube app did not work, now updates not installing

drannor — Thu, 08 Oct 2015 23:05:35 GMT

Same problem here.

Re: Youtube app did not work, now updates not installing

Phy — Fri, 09 Oct 2015 18:29:43 GMT

Try repairing it with Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Re: Youtube app did not work, now updates not installing

vLYCANv — Mon, 12 Oct 2015 16:31:19 GMT

Here is my solution that actually worked.
Try searching for the official YouTube apk file and install that. It worked like a charm with my phone. I was always downloading the update but the update failed with a error code -501.

Re: Youtube app did not work, now updates not installing

AboynamedAmber — Fri, 13 Nov 2015 12:01:48 GMT

I got the same phone (m4 aqua) and the same problem too. I've tried everything but still nothing happened. Hopefully sony can find a solution soon.

Re: Youtube app did not work, now updates not installing

zyxxyz — Sat, 14 Nov 2015 13:05:39 GMT

the only thing that works HERE is software repair using PCC.

Once you have uninstalled Youtube updates for what ever reason, it won't reinstall anymore.

Re: Youtube app did not work, now updates not installing

Johneff — Mon, 29 Feb 2016 07:12:12 GMT

I had the same problem. YouTube did not install updates with error 501. I called Xperia support. They answered the phone on first ring. The day after there was a system update available. Thank you Sony.

Re: Youtube app did not work, now updates not installing

AmanChugh — Fri, 04 Mar 2016 08:13:29 GMT

Same phone with same problem.....

Re: Youtube app did not work, now updates not installing

ramendik — Fri, 04 Mar 2016 12:07:31 GMT

So there's a system update available? How do I get that?