topic Re: Gray space in file commander in XPERIA archive

Gray space in file commander

Alshami — Wed, 28 Oct 2015 00:48:19 GMT

After I reduced the size of .thumbdata files (by stopping and clearing the data of media manager service) in DCIM folder I got the gray space as shown in the screen shot attached which is equal to the original size of the index's files

So my space's problem still exist and I end up with nothing

Please help

Re: Gray space in file commander

Uliwooly — Wed, 28 Oct 2015 01:39:09 GMT

@Alshami

I can't see the picture, could you upload it to box, dropbox, google drive, etc, and post the link here.

Re: Gray space in file commander

Alshami — Wed, 28 Oct 2015 15:49:54 GMT

http://cdn.imgsnap.com/images/2015/10/28/Screenshot_2015-10-28-03-09-28.png

Re: Gray space in file commander

Uliwooly — Wed, 28 Oct 2015 16:01:10 GMT

@Alshami

What do you see if you don't use an app to check this?

settings > storage

Re: Gray space in file commander

Alshami — Wed, 28 Oct 2015 16:38:24 GMT

I see the total size which is the black area + the gray one and this is what drive me crazy, I end up with nothing

Re: Gray space in file commander

Uliwooly — Wed, 28 Oct 2015 16:53:44 GMT

@Alshami

That's rather odd, you could repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Gray space in file commander

Alshami — Wed, 28 Oct 2015 17:23:46 GMT

I already did it I called the support center and they advice me to do repair but no change

Re: Gray space in file commander

Uliwooly — Wed, 28 Oct 2015 18:06:01 GMT

@Alshami

Repair the phone once more but remove the SD and SIM cards, do NOT install any app nor add your google account > report back.

Re: Gray space in file commander

Alshami — Wed, 28 Oct 2015 22:00:54 GMT

I Just did what you had suggested but nothing has been changed and this the screen shot

you can see a starting of 1.3 GB in use

Re: Gray space in file commander

Alshami — Wed, 28 Oct 2015 22:06:32 GMT

http://cdn.imgsnap.com/images/2015/10/28/Screenshot_2015-10-29-00-53-20.png

Re: Gray space in file commander

Uliwooly — Wed, 28 Oct 2015 22:38:36 GMT

@Alshami

could you take a screenshot of

settings > storage

Re: Gray space in file commander

Alshami — Thu, 29 Oct 2015 01:59:09 GMT

This is what you ask for

Re: Gray space in file commander

Alshami — Thu, 29 Oct 2015 02:02:38 GMT

http://cdn.imgsnap.com/images/2015/10/28/Screenshot_2015-10-29-04-44-54.png

http://cdn.imgsnap.com/images/2015/10/28/Screenshot_2015-10-29-03-47-48.png

http://cdn.imgsnap.com/images/2015/10/28/Screenshot_2015-10-29-03-48-08.png

Re: Gray space in file commander

Uliwooly — Thu, 29 Oct 2015 03:04:27 GMT

@Alshami

Maybe I'm missing something but I don't see any problem.

Re: Gray space in file commander

Alshami — Thu, 29 Oct 2015 04:56:03 GMT

If so what does the gray area (1.3 GB) mean?

And I did not insert the SD yet which will make that area bigger

Re: Gray space in file commander

Alshami — Fri, 06 Nov 2015 05:06:30 GMT

This problem is an OS problem, and it has nothing to do with the hardware and it is there even in ver. 4

Re: Gray space in file commander

Alshami — Mon, 23 Nov 2015 05:59:32 GMT

What is happening guys, two weeks until now and nobody have an idea why such problem exist and what to do to get rid of it Please Help

Re: Gray space in file commander

Uliwooly — Wed, 09 Dec 2015 02:31:52 GMT

@Alshami

Have you contacted Sony directly? Local support

Re: Gray space in file commander

Alshami — Wed, 09 Dec 2015 04:45:05 GMT

Dear Sir

This was the first thing I did. But all what they suggested was reinstalling a fresh copy of OS and nothing changed

Thaks

Re: Gray space in file commander

Uliwooly — Wed, 09 Dec 2015 19:50:50 GMT

@Alshami

What if you reformat the SD card and repair the phone once more