topic Re: touch screen problem with change water indicator in XPERIA archive

Global Sony mobile

moooo — Sat, 12 Sep 2015 20:54:03 GMT

did any one know how i contact th Global Sony mobiles ????

the local one not gives a real support or help!!!

touch screen problem with change water indicator

moooo — Sun, 19 Jul 2015 13:16:30 GMT

dear sir
My cell phone touch screen have stop response suddenly i have the device from March 2015
my question is how the water indicator change to red or pink without touching water (direct or non-direct use)

and how to fix this problems

Re: touch screen problem with change water indicator

_alexdon_ — Sun, 19 Jul 2015 13:17:33 GMT

That indicator won't change colour unless some liquid got in contact with it. In this case,you should contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

/t5/FAQ/How-to-get-your-Sony-Xperia-product-repaired/m-p/991374#M21

Re: touch screen problem with change water indicator

moooo — Sun, 19 Jul 2015 15:25:09 GMT

the only possible water is hand sweat other one may be condensed air vapor but i don't noticed any vapor on camera or other parts

Re: touch screen problem with change water indicator

_alexdon_ — Sun, 19 Jul 2015 15:43:11 GMT

Have you submerged the device until now?

Re: touch screen problem with change water indicator

moooo — Sun, 19 Jul 2015 19:21:13 GMT

i did not submerged my device science buying till now

Re: touch screen problem with change water indicator

_alexdon_ — Sun, 19 Jul 2015 19:24:25 GMT

It would be wise to contact your local sony team.

Re: touch screen problem with change water indicator

moooo — Thu, 23 Jul 2015 09:29:05 GMT

I contact the local Sony Xperia service team

However, unfortunately they did not support service by their staff team.

They use a private company to do this. This company not concerning with Sony audience markets as they support other brands.

So, they insist that there are direct water effect which not occurred. I review many similar problem cases on net, which unfortunately to manufactured problems in this brand z2. So i did not know how i contact the global Sony mobile service to overcome this problem.

(i already have another phone two Xperia Z1 and one Z3 compact with my family)

Re: Global Sony mobile

Uliwooly — Sat, 12 Sep 2015 20:56:27 GMT

@moooo

Based on your last post

http://talk.sonymobile.com/t5/Xperia-Z2/touch-screen-problem-with-change-water-indicator/m-p/1016461#M30878

only your local Xperia Care can help you, perhaps @Johan could help you

Re: Global Sony mobile

Johan — Mon, 14 Sep 2015 07:34:53 GMT

Hi @moooo,

I'm sorry to hear about this but perhaps you could explain a bit more about your previous contact with your local support team.

All repairs are managed locally but perhaps I can help you get in touch with your Local support team if you're having troubles reaching them.

Re: Global Sony mobile

moooo — Fri, 18 Sep 2015 15:56:02 GMT

@Johan

i' am sorry for late response

i try several time to contact with local Sony support Sony mobile Egypt but the response was:

1) first time

Thank you for contacting the Sony Xperia support center.
With regards to your inquiry about your Xperia Z2 touch screen, we are sorry for the inconvenience.

Kindly note that the final decision regarding your device is taken by our authorized service center after the inspection.

If the service center deemed the device out of warranty, the repair will be chargeable.

Kindly note that you can contact the service centers mentioned below for more assistance:

Delta:

Delta NC branch 02 22873063
39 Mohammed Tawfik Diab, from Makram Ebeid, Nasr City. Cairo.
Delta Mohandsen branch 02 37487100

Address: 98 Mohy El Din Abou Elezz St., in front of Shooting club side gate. Giza.

Delta Alexandria 035436633

Address: 7 Mahmoud Abou Elela St., from Kafr Abdou, Roushdy, Alex.

Delta Mansoura. 050 2252029

Address: Elmashaaya Elbaharia, in front of Police club, Mansoura.

Shebeen El Kom:
Address: Alrya Tower in front of Adrat Al- Azhar-floor 7-flat 63
Phone number: 0482331540 - 01006218888

6) Sharm El Sheikh branch:
Building 90, Apartment 2 ,Old Commercial Market Sharm El Sheikh
Tel: 0693665422

2)second time was:-

Thank you for contacting the Sony Xperia support centre.

With regards to your inquiry about your Xperia Z2 touch screen, we are sorry for the inconvenience, kindly find the below:

We would also like to inform you that your Xperia Z2 is a water resistant phone as long as:
1) All the ports are carefully closed.
2) The water profound is maximum 1 meter of fresh water.
3) The time should not be more than 30 minutes.

We would like to inform you that it will be repaired within warranty as long as it meets the warranty conditions.
This warranty does not cover any failure of the product due to normal wear and
tear, or due to misuse, in accordance with the Sony instructions for use and
maintenance of the product. Nor does this warranty cover any failure of the
product due to accident, software or hardware modification or adjustment, acts of God or damage resulting from liquid.
By submitting the phone to the service center, they will be able to decide
whether they will repair it for you within warranty or not because they are
responsible for repairing Sony devices according to Sony's warranty terms & conditions.

Kindly note that you can contact the service centers mentioned below for more assistance:

Now as I explain before my problem is my cell phone touch screen have stop response suddenly i have the device from March 2015 my question is how the water indicator change to red or pink without touching water (direct or non-direct use)

I contact with Delta as required but i discovered that

unfortunately they did not support service by their staff team.

They use a private company to do this. This company not concerning with Sony audience markets as they support other brands.

(i already have another phone two Xperia Z1, one Z3 compact and another Z2 with my family all work propyl well as i bought it from USA market ) the defected Z2 i bought it from mobile shop .Egypt

i am working as a professor in faculty of engineering by visual inspection of the phone you can see voids in other side of rare camera

but the service not care about any think as it work already with other mobiles

i also discovered that many and many customers obey from these company which leads to bad audience about Sony support

i try to contact to Sony itself but they refuse to listen so, the only way i have is to use the direct law steps which i do not like to do as i already old customers (w800-k810-w995-c902-xperia arc and know with series Z)

what is your advice???!!!

Dr. ismail