topic Re: bent xperia z3+and brocken screen only 6hrs old in XPERIA archive

bent xperia z3+and brocken screen only 6hrs old

gwk — Tue, 04 Aug 2015 19:10:27 GMT

I purchsed xperia z3+ on friday aftrnoon after switching from iphone, within 6hrs the phone was bent from the power button and the screen cracked only 1 call made from the phone, it was in my front pocket of loose fitting shorts,in my other shorts pocket was my work pone a nokia lumia nothing wrong with that. the phone has not had eccesive force or been dropped no improper use, the vendor refused to do anything except tell me to return it to sony for a warrenty repair, the phone was collected today by a courier arranged by sony. Is there a design flaw with this phone? I DO NOT BELIEVE IT TO BE FIT FOR USE if it bends like this. I have had smart phones for years and never experienced anything like this.

Fingers crossed sony can sort this as i like the sony brand and have just purchased a 4k tv and sound box.

Re: bent xperia z3+and brocken screen only 6hrs old

Thommo — Tue, 04 Aug 2015 19:22:20 GMT

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Re: bent xperia z3+and brocken screen only 6hrs old

gwk — Tue, 04 Aug 2015 19:44:34 GMT

I tried to return it to carphone wherhouse and they contacted sony care and it has been collected today.

Re: bent xperia z3+and brocken screen only 6hrs old

Shellandco — Tue, 04 Aug 2015 20:42:40 GMT

dont bother i sent mine to sony care and they just said it wasnt covered in my warenty

ive got hairline crakes in screen and through no fault of my own..far to say i will NEVER have another sony phone again

Re: bent xperia z3+and brocken screen only 6hrs old

Uliwooly — Tue, 04 Aug 2015 21:43:19 GMT

@Shellandco

I'm sorry to hear that but if you dropped or sat on the phone it could've cause this.

Re: bent xperia z3+and brocken screen only 6hrs old

an3k — Tue, 04 Aug 2015 21:54:53 GMT

Bending a phone is something that happens only when you intentionally bend it or when you accidentally do so, eg. by sitting on it or by crouching while having the phone in your front pocket.

I had mobile phones / smart phones since ~1996 and I NEVER got any of these phones bent.

Re: bent xperia z3+and brocken screen only 6hrs old

gwk — Wed, 05 Aug 2015 10:15:19 GMT

First of all why would you deliberatly bend a phoneadness secondly ive also had smart phones for years and never had a bent or cracked screen in my pocket, I look after my devices , when you spend so much on a phone you expect some sort of durability.

Re: bent xperia z3+and brocken screen only 6hrs old

Uliwooly — Wed, 05 Aug 2015 20:42:04 GMT

@gwk

Phones now a days are thinner and have larger screens again, contact your local Xperia care

Re: bent xperia z3+and brocken screen only 6hrs old

gwk — Thu, 06 Aug 2015 10:03:49 GMT

As per my original post sony experia care have the bent phone.

I apppreciate that phones now are larger and thinner, however this does not explain how a phone will bend with no abnormal use, deing dropped or sat upon as previous messages have suggested.

According to the "sale of goods act 1979 as ammended" I quote "goods mest be As described, Of satisfactory quality and be fit for purpose". Fit for purpose means Both their everyday purpose and any specific purpose.

Re: bent xperia z3+and brocken screen only 6hrs old

Uliwooly — Thu, 06 Aug 2015 22:48:03 GMT

@gwk

I'm not from the UK nor a lawyer, perhaps others could comment on this, @Thommo Any suggestions?

Re: bent xperia z3+and brocken screen only 6hrs old

Thommo — Thu, 06 Aug 2015 22:56:24 GMT

As the phone is less that 6 months then Sony have to prove you damaged the phone via improper use which isn't hard to do as to bend a phone requires force just like the iphone when owners complained until it was proved that they sat on it etc - I do wish you luck but as a consumer law adviser I can only say that structural tests will be carried out and if these are within tolerances then this would indicate improper use - Should Sony find against you then you need to ask for a deadlock letter then seek out an approved engineer for an independent engineers report which will be required in a county court for a small claims hearing

Re: bent xperia z3+and brocken screen only 6hrs old

gwk — Wed, 12 Aug 2015 08:36:20 GMT

Thanks for that info really usefull