topic Z3+ camera won't start in XPERIA archive

Z3+ camera won't start

Ruggles — Mon, 06 Jul 2015 20:38:29 GMT

So, the first day with my new Z3+ - and the camera app won't even start. The phone is not too hot, I've tried the Norwegian reset (turn the phone off then on) and the camera app still won't start. All I get is an error message telling me Camera has been stopped. Suggestions please?

Re: Z3+ camera won't start

Thommo — Mon, 06 Jul 2015 20:41:52 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Z3+ camera won't start

SophiaW — Tue, 07 Jul 2015 00:12:13 GMT

Hi Ruggles, welcome to the community!

Before running the software repair you can try clearing the data for Camera by going into Settings > Apps > All > Camera > Clear data. If that doesn't help then follow @Thommo's advice. If the software repair also doesn't help, please then contact your local Sony Xperia Customer Care team - you can click the link in my signature for contact details.

Keep us updated, I do hope the software repair resovles the issue for you.

Re: Z3+ camera won't start

Ruggles — Tue, 07 Jul 2015 12:28:01 GMT

This didn't work. I did an update/repair on the Z3+ and now that I've restarted the phone I still get the same error when I try to start the camera app. Any other suggestions?

Re: Z3+ camera won't start

_alexdon_ — Tue, 07 Jul 2015 12:30:37 GMT

There is a chance the camera is faulty,so you would need to return the device.

Re: Z3+ camera won't start

Ruggles — Wed, 08 Jul 2015 10:17:06 GMT

So, having spoken to Sony Support here in Sweden the answer is to return the phone. Can't say that I'm terribly impressed that a phone costing nearly 7000 SEK (Swedish kronor) needs to be returned after less than 24 hours use.

Re: Z3+ camera won't start

lottso — Mon, 13 Jul 2015 20:40:09 GMT

Im in the same situation I bought the new phone to find out every time u took 4 or more pictures the camera app came up and saidbthe device was to hot which it wasn't I returned it to the store to get a replacement to fine that done exactly the same and the one they had left in the shop done exactly the same on now in the situation of trying to resolve it myself via Sony my friend has the phone and hers is fine which is a bit of a let down.