topic Re: Camera button don't take shots in XPERIA archive

Camera button don't take shots

jake30 — Thu, 26 Nov 2015 09:28:57 GMT

The camera button of my xperia z1 doesn't take shots, I press it hard but nothings happen when I'm in the camera app. But when I press it hard and when I'm in the lock screen or home it brings me to the camera app. Please help me. Thank you

Re: Camera button don't take shots

Christofer — Thu, 26 Nov 2015 10:44:27 GMT

Hi @jake30,

Try clearing data for the Camera app, Settings > Apps > All > Camera > Clear data, restart your phone and test it again.
No pictures will be deleted when you clear data for the Camera app.

Re: Camera button don't take shots

jake30 — Thu, 26 Nov 2015 12:06:29 GMT

Hi I already did but nothing happened, it's still doesn't taking shot.

Re: Camera button don't take shots

Christofer — Thu, 26 Nov 2015 13:22:22 GMT

Do the camera key work if you test it in Diagnostics (Settings > About phone > Diagnostics)?

Re: Camera button don't take shots

jake30 — Thu, 26 Nov 2015 15:01:25 GMT

Hey bro. It's vibrating, it passed in the diagnostic camera key work test. But still doesn't take shots

Re: Camera button don't take shots

Christofer — Thu, 26 Nov 2015 15:22:42 GMT

That is strange. Would you mind testing another camera app, Google Camera for example, and see if you can use the camera key to take a picture then or not?

Re: Camera button don't take shots

jake30 — Fri, 27 Nov 2015 16:27:38 GMT

Hi bro sorry for the late reply I'm on the school all day. I installed Google camera and guess what. When I press hard the camera button it's taking shots now! But still it doesn't take shots in the real camera app by Sony.

Re: Camera button don't take shots

Christofer — Mon, 30 Nov 2015 11:26:31 GMT

No worries!

What if you test the normal camera app in safe mode, do the camera button work then?

Re: Camera button don't take shots

jake30 — Tue, 08 Dec 2015 12:42:20 GMT

I don't know how to safe mode my phone

Re: Camera button don't take shots

Christofer — Tue, 08 Dec 2015 16:05:29 GMT

You can see how if you click here: safe mode

Re: Camera button don't take shots

jake30 — Wed, 09 Dec 2015 06:09:14 GMT

Uhmm but when I hold the on/off key Only Power off, Restart, take Screen shot and Record Screen.

Re: Camera button don't take shots

Christofer — Wed, 09 Dec 2015 15:16:22 GMT

When you see the menu where you have those options, press and hold your finger on the "Power off" option (on the screen) ad you will see an option to restart into safe mode after a few seconds.

Re: Camera button don't take shots

jake30 — Sat, 12 Dec 2015 01:50:11 GMT

I'm in the safe mode now, the camera button still doesn't take shots in Sony Camera App

Re: Camera button don't take shots

Christofer — Mon, 14 Dec 2015 11:35:11 GMT

I then suggest that you perform a software repair with the help of a PC.
Click here for a complete guide explaining how to perform the software repair: software repair using PC Companion