topic Re: Random restart making/receiving calls in XPERIA archive

Random restart making/receiving calls

DLord — Sat, 03 Oct 2015 09:10:46 GMT

Since the 5.1 update, I experience random restarts when making a call or answering one.
I already tried repair install through PC Companion, but the problem is back after few days.
I would appreciate any help in this regard.

Re: Random restart making/receiving calls

Thommo — Sat, 03 Oct 2015 09:19:32 GMT

This is normally caused by faulty Sim cards or SD cards - You could try safe mode to rule out an app issue - if it stops then it's an app but if it continues then you may need to try or get a new sim card

Re: Random restart making/receiving calls

DLord — Sat, 03 Oct 2015 09:30:41 GMT

Thanks for the reply. But as I mentioned this happens randomly. It is difficult for me to run my device in safe mode for extended period of time, waiting for another restart.
It is definitely not related to sim or SD card as it started happening ONLY after the recent update!

Re: Random restart making/receiving calls

Thommo — Sat, 03 Oct 2015 09:37:51 GMT

You can either manually downgrade or return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/