topic Re: Virus on my t3 in XPERIA archive

Virus on my t3

CarroChavira — Sun, 25 Oct 2015 18:53:06 GMT

I can not have acces tothe play store,

it runs all the apps and make the phone slow and of course the battery is off about two hours or so,

the phone overheats

i can´t restore the phone

i can´t conect it to the pc

i can´t do anything

PLEASE HELP ME

Re: Virus on my t3

Uliwooly — Sun, 25 Oct 2015 19:07:42 GMT

@CarroChavira

Why can't you use a PC? or PCC?

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Virus on my t3

CarroChavira — Sun, 25 Oct 2015 20:56:38 GMT

Because it can not connect with the pc, it only recognize an android device, and do not display the open dilogue,

it appears like blocked.

Re: Virus on my t3

John-BR — Sun, 25 Oct 2015 22:54:53 GMT

Hi CarroChavira

Welcome to the Community.

I would suggest restarting the handset in Safe mode. To enable Safe mode on most Android devices just press and hold down the power key, while the phone is on. In the pop up window,long press Power off until Reboot to safe mode appears, Tap OK. That will let you uninstall an app that is specifically causing the issue.

Otherwise here's how to run the repair on PC Companion:

Install and open PC Companion then select Support Zone.
Phone Software Update.
Start.
Repair Phone
Continue
Accept data removal
Next
Wait for prepare
Select Phone
Follow the connection steps

And Bridge for Mac:

Launch Bridge for MAC without the handset connected.
On the Main Window select "Xperia > Repair Xperia Device".
Ensure the phone is charged and select "Ok" in the following window.
Select Continue on the following page.
Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.