https://community.sony.com.mk/t5/xperia-archive/cant-start-my-xperia-e1/m-p/3393288#M489698 <P>I'd suggest that you do a <A href="https://community.sony.co.uk/t5/c-sonymobile/PC+Companion/pd-p/pc_companion" class="lia-product-mention" data-product="6-1">PC Companion</A> phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory, so you'll lose any data stored on the internal memory. You need your phone to be shut down and charged, so power it off and put on charger for 2 hours before beginning.<BR /><BR />Open PC companion -&gt; Support zone -&gt; Phone/tablet software update -&gt; Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.</P> Sun, 25 Oct 2015 05:21:24 GMT Qatrium 2015-10-25T05:21:24Z https://community.sony.com.mk/t5/xperia-archive/cant-start-my-xperia-e1/m-p/3393287#M489697 <P>I press the start button and the phone starts and it stops at the point where it shows 'sony'. It doesn't proceed any further. What should I do?</P> Sun, 25 Oct 2015 04:35:53 GMT https://community.sony.com.mk/t5/xperia-archive/cant-start-my-xperia-e1/m-p/3393287#M489697 Vasanth1 2015-10-25T04:35:53Z https://community.sony.com.mk/t5/xperia-archive/cant-start-my-xperia-e1/m-p/3393288#M489698 <P>I'd suggest that you do a <A href="https://community.sony.co.uk/t5/c-sonymobile/PC+Companion/pd-p/pc_companion" class="lia-product-mention" data-product="6-1">PC Companion</A> phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory, so you'll lose any data stored on the internal memory. You need your phone to be shut down and charged, so power it off and put on charger for 2 hours before beginning.<BR /><BR />Open PC companion -&gt; Support zone -&gt; Phone/tablet software update -&gt; Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.</P> Sun, 25 Oct 2015 05:21:24 GMT https://community.sony.com.mk/t5/xperia-archive/cant-start-my-xperia-e1/m-p/3393288#M489698 Qatrium 2015-10-25T05:21:24Z