topic Re: emailed questions in XPERIA archive

emailed questions

clinks — Thu, 02 Jul 2015 01:58:21 GMT

I emailed the sony center about my concerns but they only give me a reference number.
Where can i put that reference number so I could see the answer to my questions?

Re: emailed questions

Phy — Thu, 02 Jul 2015 03:20:28 GMT

Contact Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/

Re: emailed questions

clinks — Thu, 02 Jul 2015 03:28:39 GMT

Ok.
I'll try it.
Thanks

Re: emailed questions

Phy — Thu, 02 Jul 2015 03:37:03 GMT

Not a problem

Re: emailed questions

Jake-SonyXperia — Thu, 02 Jul 2015 05:17:58 GMT

Hi Clinks,

Welcome to the community,

When you email the support line you will always receive an automated email, this email has the reference number to your question. If you have not received a response to that email for around 1 to 2 working days, then I would suggest contacting the customer care team, unless you need the answer right now.

Re: emailed questions

clinks — Thu, 02 Jul 2015 10:54:24 GMT

all they have given to me was this!

Thank you for contacting the Sony Xperia Contact Centre. Your question has been registered and the reference number is 1-19871278640.

Please do not respond to this mail since it will not be delivered to any recipient.

For future emails concerning this case please include the following line in the message subject field: 1-19871278640

What about a visit to www.sonymobile.com?

Does your mobile phone have the latest software? Check and update now using the Sony Update Service on www.sonymobile.com/global-en/software/phones/

[THREAD ID: 1-94MUGQF]

Re: emailed questions

clinks — Thu, 02 Jul 2015 12:13:58 GMT

Ok.
I have to wait then.

Re: emailed questions

clinks — Thu, 02 Jul 2015 12:15:22 GMT

What was the purpose of that reference number then?
Where can i put those numbers to see the history of my questions?

Re: emailed questions

Phy — Fri, 10 Jul 2015 20:54:31 GMT

You can see it here

http://mysupport.sonymobile.com/