topic Re: Xperia Z3 compact dropping network in XPERIA archive

Xperia Z3 compact dropping network

Dr254 — Wed, 03 Jun 2015 06:04:05 GMT

I have had this phone for 5 months now and recently noticed that the network connection drops several times a day. The signal display icon shows that the signal is good but during those times I can't make/receive calls, nor send/ receive text messages. Really annoying because people can't get through to me and I will only realise it if I try to call or text someone. The problem is only resolved by restarting the phone. Anyone have a solution for this?

Re: Xperia Z3 compact dropping network

Qatrium — Wed, 03 Jun 2015 06:07:33 GMT

It looks like a software problem. I'd suggest that you do a PC Companion phone repair, this will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to back up your data before you proceed.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

http://www.sonymobile.com/gb/tools/pc-companion/

Re: Xperia Z3 compact dropping network

Uliwooly — Wed, 03 Jun 2015 06:10:53 GMT

How old is the SIM card?

Any Antivirus apps?

Re: Xperia Z3 compact dropping network

Dr254 — Thu, 11 Jun 2015 08:03:06 GMT

I haven't installed any antivirus app. Replaced my SIM card less than a week ago so I doubt that this is the problem.

Re: Xperia Z3 compact dropping network

Uliwooly — Fri, 12 Jun 2015 02:51:14 GMT

@Dr254

Reinstall the latest update with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Xperia Z3 compact dropping network

Dr254 — Fri, 12 Jun 2015 08:26:41 GMT

Bridge for mac doesn't seem to have a "repair" option, but I backed up my data and reset to factory settings. Let's hope this works. Thanks!

Re: Xperia Z3 compact dropping network

Dr254 — Fri, 12 Jun 2015 08:28:22 GMT

I ended up using Bridge for Mac which doesn't appear to have this support menu, but reset to factory settings after backing up. I really hope this works. Thanks!

Re: Xperia Z3 compact dropping network

Uliwooly — Fri, 12 Jun 2015 15:30:15 GMT

@Dr254

It should give you the option to reinstall the latest software