topic Re: Audio Issue in XPERIA archive

Audio Issue

Bushwacke1987 — Mon, 29 Jun 2015 08:27:44 GMT

The bass always disappears after plugging in my audio device into the earphone jack. I was given advice to start the phone in safe mode but it hasn't solved the problem. Restarting the phone normally only provides temporary relief then after a few seconds of playback the bass is gone

Re: Audio Issue

Samuel1 — Mon, 29 Jun 2015 08:30:31 GMT

I suggest that you try to repair the phone software using PC Companion..

Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?

If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.

Re: Audio Issue

Bushwacke1987 — Thu, 02 Jul 2015 08:55:24 GMT

I have done the repaire and the problem still persists...

Re: Audio Issue

Sankrandan — Mon, 20 Jul 2015 17:47:47 GMT

I too faced the same problem thrice and gave it for repair and I'm facing this problem again.

Re: Audio Issue

Bushwacke1987 — Tue, 21 Jul 2015 07:17:23 GMT

I think I found a solution to it... While the music plays unplug the audio jack and then plug it back in. It should help somewhat... But it is just the irritation of having to do that, still, just puts you off from listening to music entirely.

Re: Audio Issue

Soubie — Thu, 23 Jul 2015 07:43:17 GMT

Go to settings < apps < all apps < audio settings clear the data and restart the phone, it will do

Re: Audio Issue

Bushwacke1987 — Thu, 30 Jul 2015 08:21:57 GMT

This didn't solve the problem

Re: Audio Issue

Uliwooly — Mon, 10 Aug 2015 22:29:23 GMT

@Bushwacke1987

Contact your local Xpeira Care

http://support.sonymobile.com/global-en/contactUs/

Re: Audio Issue

ZeDrygin — Tue, 11 Aug 2015 14:58:24 GMT

Hi there,

Same issue here on a Z1 C6903.

I think there's no use in contacting a repair center as the problem appeared since the lollipop Update.

It's some kind of software bug, not related to material at all.

All u can do is waiting and praying for sony to solve the issue in the next update.

Really, this phone was great when i bought it, but now I'm really disappointed by the "quality" of sony/google softwares.

I'm still fan, but magic is gone !!!

Re: Audio Issue

Bushwacke1987 — Tue, 22 Sep 2015 06:56:42 GMT

So the 5.1 lollipop update hasnt fixed this issue yet...