topic Re: Display cracked in XPERIA archive

Display cracked

TH79 — Wed, 11 Mar 2015 21:43:18 GMT

There are lots of people who have the same problem with their Z3 compact. The Display cracks without external force. Since I waited over a month just to get a letter telling me that this is not covered by the warranty, this is my last sony product. I will put a lot of time and energy in writing reviews and share my experience with the worst support I have ever withnessed.

see:

(german)

Re: Display cracked

Uliwooly — Wed, 11 Mar 2015 21:52:05 GMT

I'm sorry about your experience but How come you didn't called Sony ?

http://support.sonymobile.com/global-en/contactUs/

Re: Display cracked

crawfoc1 — Sat, 04 Apr 2015 07:50:50 GMT

I had the same problem and did contact Sony who are insisting I caused the damage and refusing to cover repair costs

Re: Display cracked

Uliwooly — Wed, 08 Apr 2015 21:28:44 GMT

@crawfoc1

I'm sorry to hear that, you have 2 options

1. keep trying with your local Xperia Care

2. DIY

Re: Display cracked

crawfoc1 — Thu, 09 Apr 2015 06:06:14 GMT

They are still refusing to cover repair costs but as a 'goodwill gesture' they have said they will waive the £21 they were trying to charge just to send it back to me.

Re: Display cracked

Uliwooly — Tue, 14 Apr 2015 16:50:32 GMT

@crawfoc1

keep us updated

Re: Display cracked

crawfoc — Sat, 16 May 2015 10:54:56 GMT

After repeatedly refusing to pay , I sent a formal letter of complaint . I had to chase up on the response to my letter, but eventually got a call from the escalation team who have agreed to cover the cost of my repair given the time delay since it was first sent for repair Still refusing to admit manufacturing fault but at least I am not out of pocket