topic Screen in XPERIA archive

Screen

Dawk — Sun, 28 Jun 2015 22:57:49 GMT

I have had My Sony experia z3 for 6 month now and I pulled my phone out my pocked and the screen is starting to fall out at the top of the phone and is gradually getting worse, I'd appreciate any suggestions/answers

Re: Screen

Uliwooly — Sun, 28 Jun 2015 22:58:18 GMT

@Dawk

I'm sorry to hear that, contact your local Xperia Care ASAP

http://support.sonymobile.com/global-en/contactUs/

Re: Screen

Dawk — Sun, 28 Jun 2015 23:03:13 GMT

I've did that thanks however, I can't see alot of help coming from it.

Re: Screen

Uliwooly — Sun, 28 Jun 2015 23:04:39 GMT

@Dawk

This is a user based forum so we can't really help you other than guide you to the right place.

Re: Screen

Dawk — Sun, 28 Jun 2015 23:07:50 GMT

Yeah I know, how much do you think it will cost if I go to my local phone shop? Btw if appreciate you help.

Re: Screen

Uliwooly — Sun, 28 Jun 2015 23:17:16 GMT

@Dawk

Based on what I've seen about 200-300 euros

Re: Screen

Dawk — Sun, 28 Jun 2015 23:18:44 GMT

Ahh I'm in England, I've also got yellow marks at the side of my screen, it's such a shame because I love everything about the phone.

Re: Screen

Uliwooly — Sun, 28 Jun 2015 23:21:16 GMT

@Dawk

Contact your local Xperia Care and keep us updated.

Re: Screen

Dawk — Sun, 28 Jun 2015 23:22:29 GMT

I will thanks.

Re: Screen

Uliwooly — Sun, 28 Jun 2015 23:35:40 GMT

@Dawk

Anytime

Re: Screen

Thommo — Sun, 28 Jun 2015 23:35:53 GMT

As you are in the UK then if you bought your phone in the UK then we have some of the strongest consumer laws on our side, If this is a defect which it sounds like it is if what you say is true and the screen is coming away and not broke ie: cracked then you should be able to have this repaired under warranty but your 1st port of call is not Sony but the place you bought it from unless it was direct from Sony - If from a store and they refuse to repair then ask for a Deadlock letter then 99.9% of the time they will back down and repair and I'm speaking from lots of experience and even if they give you one then have it inspected else where and get a report from them stating it's a defect then they will have to fix it and reimburse you any costs you have incurred

Re: Screen

Dawk — Sun, 28 Jun 2015 23:41:25 GMT

It's a contract phone and it's from EE, would what you have suggested still be an option?

Re: Screen

Thommo — Mon, 29 Jun 2015 00:09:38 GMT

Contract or bought EE is still the place to go and EE is probably in my opinion the best at fixing phones quickly and hassle free unlike other shops and networks, As long as the screen isn't cracked then it should be fixed - Good thing about EE they do give you a loan phone but it's a bog standard old thing

Re: Screen

Dawk — Mon, 29 Jun 2015 00:11:50 GMT

Aslong as they fix it I'm fine with that, there a few problems I'm having with the phone so I hope they can fix it, thanks for the help

Re: Screen

firedeivl — Wed, 08 Jul 2015 15:02:44 GMT

I have exactly the same issue, with no damage or drop the top left corner of my screen is lifting off away from the body of the phone. Have sent to Sony for repair. This will be the second repair, first the SIM and SD Card covers had to be replaced as they didn't close properly, and now the screen isn't fixed to the chassis properly. All in all I feel rather let down by the build quality of the phone. First Sony mobile I've had for many years and very disappointed that within the first 6 months there have been 2 manufacturing defects.

Re: Screen

Dawk — Wed, 08 Jul 2015 15:28:21 GMT

My covers also don't close, how would I send it off to Sony for repair?

Re: Screen

firedeivl — Mon, 13 Jul 2015 12:12:21 GMT

I just used the support tab on the Sony Mobile website to create a repair order. Took about 7 days to be fixed, i think the initial production run was faulty.