topic Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop in XPERIA archive

Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

czh — Mon, 01 Jun 2015 02:27:25 GMT

Hi.After update to 5.0.2,These problem happened.Factory reset and PC companion don't help.Even at 4.4.2 and 4.4.4 they were broken ,too.

Does that mean it is a hardware failure?

But how can they be broken at the same time when update to lollipop?

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Phy — Mon, 01 Jun 2015 02:35:43 GMT

you can try to reinstall Lollipop with Sony PC Companion

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

czh — Mon, 01 Jun 2015 02:38:50 GMT

I tired.But it doesn't work.

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Phy — Mon, 01 Jun 2015 02:40:42 GMT

1. Settings
2. Diagnostics
3. Test
4. Test them again

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

czh — Mon, 01 Jun 2015 02:45:51 GMT

Sorry,i don't get it

Where can i find setting?

The phone or PC companion?

The phone don't have diagonstics in setting.

I have tried tests in service menu.

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Phy — Mon, 01 Jun 2015 03:03:23 GMT

On the phone

1 unlock the screen
2 pull down the notification bar
3 tap on the settings icon, aka a gear icon

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

czh — Mon, 01 Jun 2015 03:04:49 GMT

But there isn't diagnostics in settings

Or u mean the services tests in *#*#7378423#*#*?

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Phy — Mon, 01 Jun 2015 03:06:28 GMT

Ok, let's try this again.

1 settings
2 scroll down, down down
3 about phone
4 diagnostics
5 test
6 test everything

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

czh — Mon, 01 Jun 2015 03:12:54 GMT

I have searched "diagnostics"

it seems not anywhere in setting.

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Phy — Mon, 01 Jun 2015 03:16:58 GMT

Ok. Try something else. Install this app and test your phone with this app.

https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

czh — Mon, 01 Jun 2015 03:22:26 GMT

Every tests passed except Ear proximity

And in service menu it looked like this

And these meter readings don't change no matter what i do

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Phy — Mon, 01 Jun 2015 03:34:27 GMT

Check the proximity sensor. Do you see anything blocking it or covering it. For example: any film, or plastic covering, or even dirt or debris?

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Phy — Mon, 01 Jun 2015 03:36:52 GMT

If you are having trouble locating the proximity sensor, take a look at the link below.

http://support.sonymobile.com/global-en/xperiaz/supportDocumentation/

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

czh — Mon, 01 Jun 2015 03:38:26 GMT

I don't exactly know where it is.Near the LED light,with the light sensor?

The light sensor is funtioning well.

I think nothing blocks it.

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Phy — Mon, 01 Jun 2015 03:45:31 GMT

Contact Sony xperia support that seems to be a hardware issue.

Sony Xperia Support link below.
http://support.sonymobile.com/global-en/contactUs/

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

czh — Mon, 01 Jun 2015 03:58:59 GMT

Well,thx anyway.

But i can tell they would say the mainboard were broken,Need a replacement....

I can found numerous people get dead sensor in updating.

Does that mean updating software might damage the hardware?

Re: Xperia Z gyrometer,accelerometer,compass,proximity switch stop working in lollipop

Uliwooly — Mon, 01 Jun 2015 04:09:43 GMT

I have an Xperia Z running lollipop now, I can't recreate your issue.