topic Re: Underwater failed, no image, just sound in XPERIA archive

Underwater failed, no image, just sound

Ko0kIE — Sat, 27 Jun 2015 17:58:29 GMT

Hi guys

so i bought a xperia z3 on wednesday and today i test it on a pool

i was filming.

when i put the phone underwater i saw some bubbles come out

i take the phone out and suddnly it shut down by itself and was always trying to start but no image was been showed since

i tryt to turn it off , he was to hot and finnaly when it shuted down i put charging because when i tryed to turn it on

vibrate 3 times and a red led was flashing

he is full charge now and now image appears, if i press volume keys i listen the sound control, but stiil no image.

the camera have some water on it

any advices or solutions? im desespered

have a nice day(im portuguese, sorry for the english im a little bit nervous)

tks

Re: Underwater failed, no image, just sound

Uliwooly — Sat, 27 Jun 2015 18:39:39 GMT

Im sorry to hear that contact your local Xperia care and request a vacuum test. How deep was the phone?

http://www.sonymobile.com/global-en/support/contact-us/

Re: Underwater failed, no image, just sound

Ko0kIE — Sat, 27 Jun 2015 18:50:30 GMT

about 10cm

it was a test..

only monday now :S

there is no way?

Re: Underwater failed, no image, just sound

Uliwooly — Sat, 27 Jun 2015 19:39:18 GMT

@Ko0kIE

Contact the Xperia Care and request a vacuum test, this will prove if you firmly closed all the covers/flaps or if the phone it's deffective, also are there any cracks?

Re: Underwater failed, no image, just sound

asktech — Sat, 27 Jun 2015 23:52:54 GMT

Same thing happen to me today just a splash of pool water and complete shut down with the same issues you experienced.

Re: Underwater failed, no image, just sound

Uliwooly — Sun, 28 Jun 2015 02:09:35 GMT

@asktech

Follow the above suggestions

Re: Underwater failed, no image, just sound

SonyLiars — Mon, 29 Jun 2015 23:06:48 GMT

Good luck. The previous reply I posted seems to have disappeared! Hmmmm. Immersed 9 month old phone in just enough fresh water to take a photo and the phone dies. All plugs were checked then rechecked beforehand. False advertising? They show someone swimming under water with the phone. What a joke! Human error? Sure, with Sony's marketing department. Any one interested in a class action law suit?

Re: Underwater failed, no image, just sound

Heineken72 — Mon, 29 Jun 2015 23:43:34 GMT

i had pretty much the same thing happen. i contacted Sony Support and they had me send in the Phone. Received a Brand new one in the mail. Thanks for the support on here @uliwooly

Re: Underwater failed, no image, just sound

Uliwooly — Mon, 29 Jun 2015 23:46:59 GMT

@SonyLiars

I'm not sure if you are aware of this but this is a user based forum, if you want to contact Sony this is how

http://support.sonymobile.com/global-en/contactUs/

as for your issue, I'm sorry that your phone its not working but why don't you contact your local Xperia Care and request a vacuum test, that should prove who is at fault.

Each case it's different so don't assume that it's the same situation as the other user(s)

Re: Underwater failed, no image, just sound

Uliwooly — Mon, 29 Jun 2015 23:47:18 GMT

@Heineken72

Glad to hear that

Re: Underwater failed, no image, just sound

Ko0kIE — Tue, 30 Jun 2015 07:14:15 GMT

so guys, yesterday i went to the store and they are going to sent the phone to Sony,

let's see how this goes...

Xperia Z3 is not exactly a ship cell phone..

Tks for your support, i will say more when i have some news

Re: Underwater failed, no image, just sound

Uliwooly — Sat, 04 Jul 2015 01:42:59 GMT

Keep us updated.

Re: Underwater failed, no image, just sound

Ko0kIE — Sun, 05 Jul 2015 08:07:15 GMT

I have a new.

So, when i went to the store where i bought the phone, they sayed that the phone looses his warranty when the humidity sensor on the phone, that locates besides the sim card, becames yellow.

My sister is studing laws here in Portugal and she tolded me that here in Portugal we have 2 weeks to reclaim the phone and the store is obligated to give me a new one, and then is with sony and the store.

Monday im coming to the store and see if this is really true...

I've been searching and i saw this: http://sony-xperia.mobi/eng/sony-xperia-z3-compact/283-how-to-reset-sony-xperia-z3-compact-restart-button-on-sony-xperia-z3-compact.html

See ya guys

Re: Underwater failed, no image, just sound

JamesDarlington — Sun, 05 Jul 2015 17:19:04 GMT

Have filled out that online form but the send button appears unresponsive even after clicking the read terms and agreement jargon button?!

Re: Underwater failed, no image, just sound

ImKo0KiE — Tue, 07 Jul 2015 12:50:19 GMT

i went to store yesterday and they said that they have to give me a new one if in one moth after a give the phone to sony and get no answer from that, then the have to give a new one..

So tired of this...

Re: Underwater failed, no image, just sound

Ko0kIE — Mon, 03 Aug 2015 10:18:29 GMT

Hi!

Im in another account.

It was manufacturer defect, im going to pick up the phone today!

Thanks for your support guys!

have a nice day

Re: Underwater failed, no image, just sound

Uliwooly — Mon, 10 Aug 2015 22:20:14 GMT

@SirKo0kiE @Ko0kIE

Great to hear that