Z3 compact stops charging

Keil8 — Sun, 31 May 2015 04:09:56 GMT

Hi!

I'm actually in Asia and I'm facing a problem charging my phone bought in Australia.

Yesterday I was walking in the street and it started raining.

When I came back at the hotel, I figured that my phone which was in my pocket was all wet.

I dried it with a towel and everything was working well.

Later in the day, I plugged it to charge it, the led turned red and started charging correctly but after few seconds it stopped. The led turned off too.

I tried it many times, even holdind the on and volume button, using a different cable and charger but nothing changed.

It could charge few more times but always stopped after few seconds...

I could see some condensation in the camera lens.

I always close all slots correctly. (Who doesn't?...) so I was a bit stressed because I bought this phone few months ago specially because it is supposed to be water resistant???

After looking after water problems in forums I could see that this phone is not really like sony advertises it.

Anyway that's not where I want to go.

So my phone is actually in a closed bag of uncooked rice since yesterday night. The condensation disapeared but I stll have the same problem. So I put it back and I'll wait few days...

I heard about humidity sensors getting pink or red after contact with water but I can't see any pink paper in my slots which is cancelling the warranty.

Here are my questions:

_ Where is the humidity sensor?

I would like to know if my phone is still guaranteed to know if I send it to a sony care center when I'm coming back in Australia or if I repair it here changing the battery or something else if it's not under warranty anymore...

_ Did anyone has a similar problem?

Thanking you for your help which I really need.

Re: Z3 compact stops charging

Keil8 — Mon, 01 Jun 2015 02:33:35 GMT

Hi!

After this night in the rice bag, everything is working well like brand new.
But now I know I can't use it next or in the water which is why I bought this phone 4 months ago only...

Do you think Sony would proceed to an exchange?

I'm still thinking it's a manufacturing defect because it's not normal ...

Re: Z3 compact stops charging

Qatrium — Mon, 01 Jun 2015 05:05:23 GMT

Contact Sony support, and take your phone to nearest service center. They may examine it and make a vacuum test.

http://support.sonymobile.com/global-en/contactUs/

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Z3 compact stops charging

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