topic Re: Problem of gap between chasis and Glass body in XPERIA archive

Problem of gap between chasis and Glass body

PratipalSingh — Thu, 25 Jun 2015 11:05:13 GMT

I bought Xperia z3 around 2 weeks ago. After 7 days the bottom speaker of my phone started producing distorted sound as water went into it because there was a gap at the bottom chasis and body. I just got the replacement for it. The phone which service centre provided me was already opened and new seals were placed over the old ones. And still there are gaps between chasis and body. What can i do for it?. They didnt even gave me the bill for the replacement phone.

Re: Problem of gap between chasis and Glass body

Samuel1 — Thu, 25 Jun 2015 11:07:21 GMT

I'm sorry to hear that.
I suggest that you raise this with your local support team to proceed with this in the best possible way.
Local support.

Re: Problem of gap between chasis and Glass body

PratipalSingh — Thu, 25 Jun 2015 13:55:27 GMT

They are again sayimg to return the phone to service centre. Im just pissed off. I ve never got time to spend with my xperia z3

Re: Problem of gap between chasis and Glass body

Samuel1 — Thu, 25 Jun 2015 14:00:01 GMT

I'm sorry to hear that. Unfortunately there isn't much else I can advise you to do.

Re: Problem of gap between chasis and Glass body

PratipalSingh — Thu, 25 Jun 2015 14:03:12 GMT

Do they provide the bill of the replaced phone?

Re: Problem of gap between chasis and Glass body

Samuel1 — Thu, 25 Jun 2015 14:14:28 GMT

Unfortunately I can't really answer these questions. Only the local support can help you with this case.

Re: Problem of gap between chasis and Glass body

PratipalSingh — Thu, 25 Jun 2015 14:22:20 GMT

How many times a phone can get the replacement?

Re: Problem of gap between chasis and Glass body

Uliwooly — Thu, 25 Jun 2015 16:26:05 GMT

@PratipalSingh

Follow @Samuel's advice and contact your local Xperia Care, all those questions can only be answer by your local team.

Re: Problem of gap between chasis and Glass body

Curnow1 — Thu, 25 Jun 2015 19:34:03 GMT

You will get replacements as long as it's the device's fault and not yours. Also you said, the water entered the device... If so the device should be replaced and not getting new seals. You better contact sony request a vacuum test and ask them for a replacement. We can't help more as its a problem between you and sony, we cant advice more than telling you to contact sony. If the device is not responsive then take a bowl of rice, open all flaps (take out the sim and sd) and place it in the bowl for a week.