topic Re: Self Cracking Screen in XPERIA archive

Self Cracking Screen

Rupi8 — Sat, 11 Apr 2015 16:15:03 GMT

The screen has self cracked without being touched whatsoever. The phone no longer works as I cannot unlock it. I had a screen protector on the screen and network recommended solid case which has been on the phone since I bought it. I've found that hundreds of other people have had the same problem and I've even found articles and facebook pages discussing the problem. I wouldn't mind so much if I could access my pictures and videos but I can't even unlock the screen! The contact center have been no help in helping me to retrieve my data from my phone and it seems the only way I can do this is to go the High Street Repair shop which voids the warranty. Any suggestions how I get my photos and videos off the phone, I don't have a memory card and the screen won't unlock so PC Companion is no use either.

Re: Self Cracking Screen

Phy — Sat, 11 Apr 2015 16:17:30 GMT

Get a OTG cable and use a mouse, that might be the only way to retrieve your files.

Re: Self Cracking Screen

Phy — Sat, 11 Apr 2015 16:18:17 GMT

Contact Sony Xperia Support and maybe they can repair the phone without resetting it.

http://support.sonymobile.com/global-en/contactUs/

Re: Self Cracking Screen

Rupi8 — Sat, 11 Apr 2015 16:20:32 GMT

Thanks I've tried, but they're no help at all!!

Re: Self Cracking Screen

Rupi8 — Sat, 11 Apr 2015 16:21:19 GMT

Thanks I'll give it a try!

Re: Self Cracking Screen

Phy — Sat, 11 Apr 2015 16:21:32 GMT

Ok, then a OTG cable and mouse might be the last option

Re: Self Cracking Screen

Rupi8 — Sat, 11 Apr 2015 16:41:23 GMT

How do I do this?

Re: Self Cracking Screen

Phy — Sat, 11 Apr 2015 16:57:09 GMT

Google OTG micro usb