topic Re: xperia z1 not workibg after updating to android 5 lollipop!! in XPERIA archive

xperia z1 not workibg after updating to android 5 lollipop!!

JBL06 — Fri, 01 May 2015 19:01:25 GMT

My phone after updating just have this black display and only the return button is working and the power button. Help pls!??

Re: xperia z1 not workibg after updating to android 5 lollipop!!

_alexdon_ — Fri, 01 May 2015 19:02:39 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: xperia z1 not workibg after updating to android 5 lollipop!!

JBL06 — Fri, 01 May 2015 19:12:32 GMT

How long should i press power button and volume up? Could i connect it directly to a laptop?

Re: xperia z1 not workibg after updating to android 5 lollipop!!

_alexdon_ — Fri, 01 May 2015 19:14:10 GMT

You should press them at the same time until you feel 3 vibrations. Do not connect to laptop until PCC prompts you to. Please follow the steps exactly.

Re: xperia z1 not workibg after updating to android 5 lollipop!!

JBL06 — Fri, 01 May 2015 19:18:22 GMT

Alright thanks. I have to chrge it first. I'll keep you updted. But after repair it will be back to the previous android kitkat?

Re: xperia z1 not workibg after updating to android 5 lollipop!!

_alexdon_ — Fri, 01 May 2015 19:22:22 GMT

No,it should reinstall latest software available.

Re: xperia z1 not workibg after updating to android 5 lollipop!!

JBL06 — Fri, 01 May 2015 19:35:36 GMT

So all of the apps will be deleted after the process?! Including my personal files?!

Re: xperia z1 not workibg after updating to android 5 lollipop!!

_alexdon_ — Fri, 01 May 2015 19:37:18 GMT

I am sorry to tell you but yes.

Re: xperia z1 not workibg after updating to android 5 lollipop!!

JBL06 — Fri, 01 May 2015 19:42:50 GMT

Darn it. Whre is this pc companion option? And pls tell me what is the probability this would happen again if i update it to lolipop again?

Re: xperia z1 not workibg after updating to android 5 lollipop!!

_alexdon_ — Fri, 01 May 2015 19:44:34 GMT

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: xperia z1 not workibg after updating to android 5 lollipop!!

_alexdon_ — Fri, 01 May 2015 19:44:50 GMT

Hopefully it won't happen again.

Re: xperia z1 not workibg after updating to android 5 lollipop!!

JBL06 — Fri, 01 May 2015 20:48:01 GMT

after i press at the same time i felt the 3 vbrations then i turn on its still the same and i cannot access the menu for settings either. As i told you bfore its just black display and only.the batttry icon thats appearing

Re: xperia z1 not workibg after updating to android 5 lollipop!!

_alexdon_ — Fri, 01 May 2015 20:49:12 GMT

You don't have to turn it on,why don't you follow the steps? Leave it turned off and perform the repair exactly as the steps say.

Re: xperia z1 not workibg after updating to android 5 lollipop!!

JBL06 — Fri, 01 May 2015 21:15:45 GMT

Because i dont know exactly whre to find this pc companion option your suggsting? Is it in the phone or in the laptop?

Re: xperia z1 not workibg after updating to android 5 lollipop!!

_alexdon_ — Fri, 01 May 2015 21:17:02 GMT

http://www.sonymobile.com/gb/tools/pc-companion/

Re: xperia z1 not workibg after updating to android 5 lollipop!!

Uliwooly — Fri, 01 May 2015 21:54:25 GMT

Don't forget to backup

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355