topic Re: Camera freezes in XPERIA archive

Camera freezes

zRawRs — Sat, 11 Apr 2015 04:43:28 GMT

Camera of Xperia M2 Dual freezes when taking a picture. The picture doesn't save either. I have to restart my phone ever time before I can use the camera. This is very troublesome. Any solutions ?
However, if I use other apps to snap a photo to send to my friends like Facebook Messenger, SnapChat and Whatsapp it doesn't freezes..

Re: Camera freezes

_alexdon_ — Sat, 11 Apr 2015 07:22:51 GMT

Settings-apps-all-camera,force stop and clear data.Restart.

Re: Camera freezes

Jake-SonyXperia — Mon, 13 Apr 2015 05:21:48 GMT

Hi zRawRs,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

Where are the photos being saved to exactly are they being saved to the SD card or internal storage?

Re: Camera freezes

zRawRs — Wed, 15 Apr 2015 01:36:54 GMT

I have to do that everytime .. It's very troublesome ..

Re: Camera freezes

zRawRs — Wed, 15 Apr 2015 01:37:35 GMT

I save it in my SD.. even if I save it in my internal, it freezes too ..

Re: Camera freezes

Jake-SonyXperia — Wed, 15 Apr 2015 04:00:18 GMT

In that case, I can only really advise attempting a software repair on the device. I have supplied some instructions below.

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

Let us know if this helps.

Re: Camera freezes

zRawRs — Thu, 16 Apr 2015 10:25:13 GMT

It doesn't help, instead everytime I do the repair, I solve one problem and gets another problem .
The previous time I repair is because of the illumination light issue which has been fixed now, but it appears another problem after repairing which is my auto brightness doesn't work, I did the repair once again, it solved that issue and now ithe camera freezes issue happens.