topic Re: Problems with restarting Sony Experia Z2 in XPERIA archive

Problems with restarting Sony Experia Z2

Oletight — Fri, 10 Apr 2015 23:08:01 GMT

I have had the Sony Experia Z2 for a couple months now. It's a good phone and all but it's a bit glitchy and can get very laggy for a few seconds. But other then that, it's a great mobile.

The one problem I have all the time is when I take pictures or have pictures in my gallery then delete them, I restart the phone and they all come back to my gallery?

Re: Problems with restarting Sony Experia Z2

_alexdon_ — Fri, 10 Apr 2015 23:11:41 GMT

Where are the files stored? MicroSD or internal memory?

Re: Problems with restarting Sony Experia Z2

Oletight — Fri, 10 Apr 2015 23:15:16 GMT

Internal memory

Re: Problems with restarting Sony Experia Z2

_alexdon_ — Fri, 10 Apr 2015 23:17:14 GMT

Can you check that if you restart in safe mode,deleted pictures keep coming back?

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Problems with restarting Sony Experia Z2

Oletight — Fri, 10 Apr 2015 23:24:18 GMT

Thanks for sending me that tutorial. I just booted my phone in safe mode and deleted the pictures. Rebooted my phone in safe mode again and they were gone which is good. So now what?

Re: Problems with restarting Sony Experia Z2

_alexdon_ — Fri, 10 Apr 2015 23:32:33 GMT

I think there is an app acting up that causes somehow the pictures to be restored or even not deleted.

Re: Problems with restarting Sony Experia Z2

Oletight — Fri, 10 Apr 2015 23:45:35 GMT

I'll delete some of my photo apps?

Re: Problems with restarting Sony Experia Z2

_alexdon_ — Fri, 10 Apr 2015 23:52:54 GMT

You can try,there are cases where task killers or antivirus apps can make trouble.

Re: Problems with restarting Sony Experia Z2

Oletight — Sat, 11 Apr 2015 00:04:59 GMT

Tbh I wanna restore my phone so it was how I first bought it, all wiped. Absolutely everything. Do you know how to do it because I've tried many methods and all it was is a quick restore which didn't clean/wipe the whole phone. I want a full restore so everything's wiped and then plus I won't get anymore glitches?

Re: Problems with restarting Sony Experia Z2

_alexdon_ — Sat, 11 Apr 2015 00:12:31 GMT

You can perform a repair using PC companion:

http://www.sonymobile.com/gb/tools/pc-companion/

But you won't be able to backup apps with their data. I have heard helium app might work but not sure.

Re: Problems with restarting Sony Experia Z2

Oletight — Sat, 11 Apr 2015 00:18:55 GMT

Can I do a full restore on the Sony PC Campanion? Because I've tried it before using this program and it was only a little reset which hardly deleted anything.

Re: Problems with restarting Sony Experia Z2

_alexdon_ — Sat, 11 Apr 2015 07:09:03 GMT

The repair with PCC erases internal memory (microSD is intact).

Re: Problems with restarting Sony Experia Z2

Oletight — Sun, 12 Apr 2015 17:19:15 GMT

I did a restore with the Sony PC Companion, so my phone got all wiped and I had the same issue when you restart the phone the pictures come back?!

Re: Problems with restarting Sony Experia Z2

_alexdon_ — Sun, 12 Apr 2015 19:34:04 GMT

Have you restored any of the apps?

Re: Problems with restarting Sony Experia Z2

Oletight — Sun, 12 Apr 2015 19:45:11 GMT

When I restored the phone everything got deleted so the apps got restored too and data.

Re: Problems with restarting Sony Experia Z2

_alexdon_ — Sun, 12 Apr 2015 19:46:48 GMT

I mean did you restore any of the apps you had installed before you tried the repair?

Re: Problems with restarting Sony Experia Z2

Oletight — Sun, 12 Apr 2015 19:49:05 GMT

No.

Re: Problems with restarting Sony Experia Z2

_alexdon_ — Sun, 12 Apr 2015 19:53:01 GMT

In this case,I don't understand where is the problem. Could you contact your local sony team and have the device examined?

http://www.sonymobile.com/global-en/support/contact-us/