topic Re: red light and black screen in XPERIA archive

red light and black screen

Minesam — Fri, 10 Apr 2015 22:29:34 GMT

heyo community,

5h ago, my phnone ( sony xperia z3 black ) dropped from 1m 60. after that the screen turned black and there wasnt any sound. as soon as i plug it into the charger ( original and working) the massage-light turns red and it stays red untill I unplugg the phone. does anyone knowes what's going on?

Thanks fpr your support

btw sorry for bad english

Re: red light and black screen

_alexdon_ — Fri, 10 Apr 2015 22:34:26 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: red light and black screen

Thommo — Fri, 10 Apr 2015 22:53:46 GMT

If the above doesn't work then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Re: red light and black screen

Minesam — Fri, 10 Apr 2015 23:05:56 GMT

sony pcc cant find my xperia 😕 i cant do the restart or something like that because i tried pressing both louder and off but it doest anything

Re: red light and black screen

Curnow1 — Sat, 11 Apr 2015 09:04:44 GMT

The device isnt proof or resistant to drops. Its light and thin. Something inside of the device could be damaged. Maybe some connector or worse. Your only solution is to contact sony and ask them to open the Device and check whats going on