topic Re: front facing camera doesn't work in XPERIA archive

front facing camera doesn't work

thtita — Thu, 30 Apr 2015 14:18:20 GMT

Hi,

after updating my device to a new software, the front facing camera doesn't work anymore. I just see a black screen and it doesn't take any pictures. I tried resetting the phone, did factory reset and everythinh, nothing solves the problem. I'm desperate to get this sorted. Anyone has had this problem before? any solutions about this??

Thanks

Re: front facing camera doesn't work

_alexdon_ — Thu, 30 Apr 2015 14:27:56 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: front facing camera doesn't work

Samer_Othman — Sat, 26 Sep 2015 07:57:44 GMT

same issue and even if i did the rest or repair still not working , btw when i use the camera then i want to chose the front cam it doesnt give me an optio to change it so what is the problem ??!