topic Re: Sony music crashes in XPERIA archive

Sony music crashes

bhuwan11 — Fri, 10 Apr 2015 04:38:54 GMT

Everytime I open sony music jive, it crashes and gives me the option to share the crash report. I tried uninstalling the updates but in vain. Reinstalled the updates but it made no difference, it still crashes as soon as I open it. Although, it works in the background as I get the notifications from the app.

Re: Sony music crashes

Shrikant2800 — Fri, 10 Apr 2015 06:41:19 GMT

Same with my xperia z ultra.. Sony please help

Re: Sony music crashes

Rickard — Fri, 10 Apr 2015 10:37:16 GMT

Sorry to hear that you have issues with the app.

I'm afraid i'm not familiar with this app and service as it's specific for your country/market. Try to uninstall the app and then install it again and see if that helps but if the issue should remain i recommend that you contact you local support team which can assist you with this app and service.

Re: Sony music crashes

bhuwan11 — Sat, 11 Apr 2015 04:21:20 GMT

I can't uninstall the app (system application)but I uninstalled the updates but couldn't proceed through the "sign in". I further "disabled" the app, "enabled" it again, reinstalled the updates but it crashes if I sign in. I'm able to use the app if I choose "skip sign in". So that's my temporary solution.