topic Re: z3 compact not receiving calls in XPERIA archive

z3 compact not receiving calls

GregRE — Thu, 09 Apr 2015 18:35:05 GMT

Hi Guys & Gals

Over the last 2 days my phone when recieving calls and i slide the slider the screen goes blank, the caller can hear me but i cannot hear them nor can i access the screen untill the caller hanges up. i have checked on fourms and followed the advice, and also i have done a factory reset and was onto sont chat today and they told me to install pc companion 2.02.015 and run the uipdate which i have done and still having the same problem.

Any help would be much appreciated.

Thanks Guys & Gals

Greg

Re: z3 compact not receiving calls

Thommo — Thu, 09 Apr 2015 19:33:03 GMT

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: z3 compact not receiving calls

GregRE — Thu, 09 Apr 2015 19:45:10 GMT

Hi Thommo, thanks for the reply, but I have already tried this as I said in my post. It didn't make any difference.. Any other suggestions!!

Re: z3 compact not receiving calls

Thommo — Thu, 09 Apr 2015 20:23:22 GMT

A factory reset is not the same as a system repair

Re: z3 compact not receiving calls

GregRE — Thu, 09 Apr 2015 20:26:03 GMT

Yep I know that, that's why I'm my post it said I done both 🙂 any other taughts!! And thanks again Thommo.

Re: z3 compact not receiving calls

Thommo — Thu, 09 Apr 2015 20:37:35 GMT

I read your post and saw no mention of a system repair only a system update and factory reset however if this still happens then you can test in safemode and if it still happens then I'm sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

Re: z3 compact not receiving calls

GregRE — Fri, 10 Apr 2015 10:12:01 GMT

I have tried all of the above and also ran it in safe mode and the issue is still the same.

Re: z3 compact not receiving calls

lukdra — Fri, 10 Apr 2015 14:26:07 GMT

I have the same problem. Before update everything was ok but after update i have problem with call - the caller cant hear me. I need fast fix that, maybe in next update.

Re: z3 compact not receiving calls

MrZoule — Sat, 11 Apr 2015 12:44:24 GMT

I can see that when I accept the call, the conversation is immediatly closed, and the phone display the star icon in top notifications, which is about allowing interruptions or not.

Maybe there is a bug at this level : the call is rejected because the phone auto-active interruption mode... ???

Do you have the same ?

Re: z3 compact not receiving calls

MrZoule — Sat, 18 Apr 2015 13:57:31 GMT

Resolved : I had an application (bouygtel) to block anonymous calls. It was obviously no compatible with android 5.