topic Re: update problem in XPERIA archive

update problem

sachinjayant — Wed, 29 Apr 2015 16:01:40 GMT

please tell me one thing if i am disconnecting my phone during the update so is this any major problem?.

Re: update problem

_alexdon_ — Wed, 29 Apr 2015 16:02:47 GMT

Has the update completed?

Re: update problem

Uliwooly — Wed, 29 Apr 2015 16:10:30 GMT

Don't worry

Charge the phone with a wall charger for an hour > restart the whole update process again

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: update problem

_alexdon_ — Wed, 29 Apr 2015 16:12:36 GMT

If you need the steps: performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).