topic Re: REPAIR QUALITY in XPERIA archive

REPAIR QUALITY

PIOSUR — Tue, 28 Apr 2015 16:20:32 GMT

Hi,

Can anyone help with repair service ? I sent my Sony Xperia Z3 to service via EE store to service and after 3 weeks came back without repair. Today I sent phone second time via sony support website. Now I realised that it's the same repair center with outstanding quality service. I have got isssue with screen ( it's not cracked etc ). Screen has got bright spot in the left bottom corner visible mostly on white background. I can't accept it in high end prodcut. First repair didn't bring any results - technican updated software ! Radiclous ! Is there any way that someone in SBE could have a look into it seriously ? Does Sony have any control with quality of repairs in their repair centers ?

Re: REPAIR QUALITY

Phy — Tue, 28 Apr 2015 16:22:33 GMT

Contact your local Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/

Re: REPAIR QUALITY

Uliwooly — Tue, 28 Apr 2015 16:23:34 GMT

I'm sorry to hear that but perhaps you can contact Sony directly instead or perhaps you have to talk to a supervisor at EE regarding the what seems to be dead pixels.

Re: REPAIR QUALITY

PIOSUR — Tue, 28 Apr 2015 16:28:59 GMT

This is what I did but as I can see EE already sent my phone to the same repair center as provide by Sony. This is disapointing, already 3 weeks without phone and anotherat least two...

Re: REPAIR QUALITY

Uliwooly — Tue, 28 Apr 2015 16:31:05 GMT

That's terrible, keep us updated.

Re: REPAIR QUALITY

Curnow1 — Tue, 28 Apr 2015 20:11:54 GMT

Uli, aren't dead pixels black? If not then i might have some dead pixels O_o

Re: REPAIR QUALITY

Uliwooly — Tue, 28 Apr 2015 20:22:42 GMT

You are correct, dead pixels are dark/black and stuck pixels could be the issue here.

Re: REPAIR QUALITY

PIOSUR — Tue, 28 Apr 2015 20:35:41 GMT

I cant catch this on picture but it looks like that:

just google for it

Re: REPAIR QUALITY

Uliwooly — Tue, 28 Apr 2015 20:46:17 GMT

I cant see the picture until a moderator approves it, you could upload it to box or dropbox and post the link here.

Re: REPAIR QUALITY

PIOSUR — Tue, 28 Apr 2015 20:57:21 GMT

https://imageshack.us/i/f0eSTGhJj

Re: REPAIR QUALITY

Uliwooly — Tue, 28 Apr 2015 21:22:30 GMT

Yeah that might be a stuck pixel, contact your local Xperia care.

Re: REPAIR QUALITY

aier — Wed, 29 Apr 2015 08:08:32 GMT

that's an annoyance

Re: REPAIR QUALITY

mr_xzibit — Wed, 29 Apr 2015 15:44:00 GMT

I have exactly the same issue with my Toshiba TV.
But it's around 2" in length. It looks like a water mark. Which is impossible. Very strange. I don't think it's pixel related as the area in your picture looks like it covers multiple pixels

Re: REPAIR QUALITY

PIOSUR — Wed, 29 Apr 2015 16:09:41 GMT

I had similar issue before with Asus laptop but it was fixed straightaway by their repair center.

Re: REPAIR QUALITY

smite — Wed, 29 Apr 2015 16:29:59 GMT

I don't know why did I buy Z3, after having it for two months, I found bright orange/yellow spot on the screen

I asked service center and store as well, they asked to submit it.

after 10 days the problem got resolved.

My frustration is why the heck such an expensive product is having vulnerable problem like this?!

I am fully un satisfied with the quality of the product after service, now I am unsure that the product is waterproof!

since the open heart surgery done by some road side doctor (service center).

I feel like the glass is 2nd class quality, as it attracts more dust after coming from service center!!!

I just wanna get ridoff this device...but the money I have spent on it stops me...

my advice android device should not be more than 10k, if good hardware max 20k.

blackberry !

APPLE eat it since same amount one is spending for android kinda device.

hope This may help