topic Re: failed lollipop update HELP in XPERIA archive

failed lollipop update HELP

NewVirtue — Tue, 07 Apr 2015 17:34:59 GMT

I followed the steps on my pc to update the device. Step 1 was to leave it plugged in and said it might turn off. It did.

Step 2 said to follow the instructions on screen which include turning it off....but the tablet never turned back on. Still, i followed the steps as they were described and the pc never saw my tablet. I followed the troubleshooting section which said to hold down power and volume. Now i get no LED any time. Not from power, plug in, magnet charge. Nothing. The tablet wont turn on.

Did this uodate just brick my tablet!?

Ive had this thing for less then a month, my accessories are still in the mail! Pleade help me someone

Re: failed lollipop update HELP

Uliwooly — Tue, 07 Apr 2015 17:39:56 GMT

connect the tablet to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2 hours > repair it with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: failed lollipop update HELP

NewVirtue — Tue, 07 Apr 2015 17:44:30 GMT

Thank you so much. about to start work but will try this in 9 hours. Idk how im going to survive the anticipation. Thank you tho, will definitely try this

Re: failed lollipop update HELP

Uliwooly — Tue, 07 Apr 2015 17:50:23 GMT

No problem, keep us updated.

Re: failed lollipop update HELP

Thommo — Tue, 07 Apr 2015 18:55:25 GMT

Performing a system repair using PC Companion - This will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: failed lollipop update HELP

NewVirtue — Tue, 07 Apr 2015 19:40:09 GMT

When u say hold power and up at the same time are you talking about entering fastboot with the blue led on? Cause i tried that this morning and tge light wouldnt go blue, hence why i was so terrified. But i will try it again when i get home. Also im running 8.1 so i will try in compatibility mode

Re: failed lollipop update HELP

NewVirtue — Wed, 08 Apr 2015 01:41:18 GMT

I am holding the power and volume up as mentioned but not getting any type of response from the tablet. no blue light, nothing. wall charger has no response either.

my pc companion is stuck in a seaching for tablet on the top, and after going into the software update section, its stuck in "please wait..."

Re: failed lollipop update HELP

Uliwooly — Wed, 08 Apr 2015 02:12:49 GMT

Try my suggestion.

Connect the tablet to a wall charger > press and hold the power & volume up keys at the same time for more than 10 seconds > let the tablet charge for 2 or 3 hours, even if it doesn't seem to be working, then try again with PCC

Re: failed lollipop update HELP

NewVirtue — Wed, 08 Apr 2015 02:21:04 GMT

OMG I'm so glad your still here!

I did as you said about half an hour ago so hopefully in another hour or 2 I can try again.

For the record though, my tablet was at 100% and it only took about 10 minutes for pc companion to brick it so I dont think its a dead battery. Like i said i didnt get my blue light either. Will report what happens after I let it charge a bit longer.

Also...seems international editions have no warranty...so you are truly my last hope uliwooly

Re: failed lollipop update HELP

Uliwooly — Wed, 08 Apr 2015 02:22:24 GMT

We are here to help, this has happened to me on multiple Xperias, just let it charge 3 hours, it should work. Make sure it is a wall charger and not a computer or magnetic charger/Dock

Re: failed lollipop update HELP

NewVirtue — Wed, 08 Apr 2015 04:19:28 GMT

So its been about 3 hours. I tried using the pc companion and it never saw my device, infact my pc doesnt even recognize something is being plugged in.

I still am not getting any LED, vibration, or response of any kind. gonna try another 3 hours. So for you uliwooly, when this happens to your devices its completely dead like this even after the 3 hours?

Re: failed lollipop update HELP

Uliwooly — Wed, 08 Apr 2015 04:20:52 GMT

No, after 3 hours they started working, you should try a different usb cable and charger.

Re: failed lollipop update HELP

NewVirtue — Wed, 08 Apr 2015 04:42:51 GMT

well I pulled out my volt and current thing-a-ma-jig.....i tried multiple cords including the original and multiple chargers including the original...they all charge at 0.0Amps which generally only happens when the device is 100% charged...maybe i need to kill the battery? any way to do that without...being able to turn it on....

im screwed arent i?

Re: failed lollipop update HELP

Uliwooly — Wed, 08 Apr 2015 05:26:58 GMT

You could open the SIM card port and press the reset button, maybe just maybe that will do it. if not, contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

Sorry

Re: failed lollipop update HELP

NewVirtue — Wed, 08 Apr 2015 05:48:34 GMT

no need to be sorry not your fault. thanks for all your help uliwooly and know that your invited to the funeral

Re: failed lollipop update HELP

Uliwooly — Wed, 08 Apr 2015 05:52:11 GMT

Lol, I hope you can get it fixed, keep us updated.