topic Re: Can't access camera in XPERIA archive

Can't access camera

mum1 — Sun, 24 May 2015 22:58:07 GMT

It gives me an error message "camera unavailable " how do I solve this please

Re: Can't access camera

SophiaW — Mon, 25 May 2015 00:07:12 GMT

Hi mum1, welcome to the community! Try clearing the data for the camera by going into Settings > Apps > All > Camera > tap Camera > tap Clear data & see if that helps. Keep us updated!

Re: Can't access camera

_alexdon_ — Mon, 25 May 2015 03:38:25 GMT

If the above doesn't help,make sure to disable google now and see how it is.

Re: Can't access camera

mum1 — Mon, 25 May 2015 07:31:50 GMT

The clear data tip
Hasn't made a difference still get error
Message how do I disable Google now? Thanks.
Hope all have good week

Re: Can't access camera

mum1 — Mon, 25 May 2015 08:05:09 GMT

Have just used diagnostics and can test front camera as my image appears but camera shows a black screen and can't be pressed so looks like I'm returning it to exchange it as must be faulty.

Re: Can't access camera

_alexdon_ — Mon, 25 May 2015 12:04:00 GMT

Go to google settings app - phone search - voice, disable ok google

Re: Can't access camera

mum1 — Mon, 25 May 2015 12:56:28 GMT

Hi thanks for assistance had to exchange phone and camera 👌 happy now