topic Re: headset does not work after latest update... in XPERIA archive

headset does not work after latest update...

Anyuci — Wed, 25 Feb 2015 05:57:02 GMT

It is very "strange" that since the latest system update on my Z3 compact my headset is not working at all. I use my all time favourite iphone 4 headset. It worked flawlessly before the update but now if I plug it in, the phone is not recognizing it at all and the walkman still plays on the phone speakers. Before the update I could listen to music, use it for making calls and so on. Since the update, nothing is working. My headset is working fibe by the way, so it is not a hardware fault. Works like a charm with other phones, and on the top of that if I use the app Soundabout the music works with the headset but the calls are still not using my headset. Do not tell me to use the sony headset which was in the package because I hate it. Has poor audio quality, falling out of my ears constantly and the cable is everything but not flexible. So it is a shame that I need to use an app to get my headset work on my new phone...

Re: headset does not work after latest update...

Sam — Wed, 25 Feb 2015 06:14:58 GMT

I understand you don't want to use the bundled headset, however for troubleshooting purposes can you please test it and let us know if it works.

Re: headset does not work after latest update...

audiodirt — Wed, 25 Feb 2015 06:35:07 GMT

had this issue for 3 days now... tried 5 different headphones/aux cords and every "solution" i could find...

just an hour ago now i said screw it and blasted it under the tap (rinsed it in the sink) for a couple seconds and then blew on it to get the water out/dry it out.

bam, headphones connected instantly.

might be your problem.

Re: headset does not work after latest update...

Anyuci — Wed, 25 Feb 2015 12:34:46 GMT

Of course it it is working with the sony headset. It works with my iphone headset as well if I use the Soundabout app. So it is totally a software problem in my opinion. Is it possible to roll back the system software to the older one?

Re: headset does not work after latest update...

dandy63 — Wed, 25 Feb 2015 12:45:47 GMT

Hi @Anyuci what setting do you have selected for your headphones......go to Settings - Sound then scroll down to Audio settings then scroll down to Headphones, you will see a selection & as i use Marley Headphones i have General selectedmay work for you :smileysmileywink:

Re: headset does not work after latest update...

stockyvillage — Wed, 25 Feb 2015 12:50:48 GMT

@audiodirt.Looks like you had dirt in your headphone socket.So its not a hardware problem