topic Re: Dissapeared videos & Mp3 files in XPERIA archive

Dissapeared videos & Mp3 files

Berber — Thu, 18 Jun 2015 10:04:06 GMT

Today dissapeared videos & Mp3 files in Video and Music App, files are available only via File Commander and Downloads, - no music- no content available and the same is in Video App -no items, empty folders.
I've been using Lolipop for 2 moths, not any other problem have detected yet.
Any ideas to solve it?
Have restarted 2 times- Not work

Re: Dissapeared videos & Mp3 files

Samuel1 — Thu, 18 Jun 2015 10:07:29 GMT

If you connect the phone to a computer, can you see the files?

Re: Dissapeared videos & Mp3 files

Berber — Thu, 18 Jun 2015 10:56:52 GMT

The same while connected to the PC, yes i can see them on the PC . Can't understand what's wrong?! Something like not synchronising storage video & audio data with it's apps

Re: Dissapeared videos & Mp3 files

Thommo — Thu, 18 Jun 2015 11:00:58 GMT

Try clearing the cache and data for those affected apps via Settings then Apps and swipe to All then locate and open said apps and clear the mentioned items then reboot and test

Re: Dissapeared videos & Mp3 files

Berber — Thu, 18 Jun 2015 12:24:26 GMT

Doesn't work the last chance will be factory reset,but don't want

Re: Dissapeared videos & Mp3 files

Hampus — Thu, 18 Jun 2015 13:53:13 GMT

Perhaps you could clear data for the Media Storage application. This will make the phone rescan all the media files in your phone and hopefully they will show up again. You can find Media Storage via Settings > Apps > The tab "All" > Media Storage > Clear data. When this is done, restart the phone and the media files will be rescanned automatically.

Note that, if you have a lot of media files it can take a longer time before they appear.

Re: Dissapeared videos & Mp3 files

Berber — Thu, 18 Jun 2015 16:50:54 GMT

Unfortunately doesn't work, now even album App says- There are no items in your collection... No photos no videos no music in apps i can open them only via file commander, is it virus?

Re: Dissapeared videos & Mp3 files

Uliwooly — Thu, 18 Jun 2015 18:10:51 GMT

@Berber

What if you boot on safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Dissapeared videos & Mp3 files

Berber — Thu, 18 Jun 2015 19:38:41 GMT

Nothing

Re: Dissapeared videos & Mp3 files

Uliwooly — Thu, 18 Jun 2015 20:26:46 GMT

@Berber

few more suggestions

1 uninstall the album updates

2 download a third party album app

3 repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Dissapeared videos & Mp3 files

Berber — Sat, 20 Jun 2015 18:22:07 GMT

Hi all, yesterday i re- updated the device with PCC, everything seemed to be OK, all media files were available to open in its apps, Music,Album,Video, but today after auto app update the same problem returned, Walkman renamed to Music app and there are no files again...
May be i should wait for some next updates??

Re: Dissapeared videos & Mp3 files

Uliwooly — Mon, 22 Jun 2015 15:55:24 GMT

@Berber

where is the music stored?

Re: Dissapeared videos & Mp3 files

Berber — Mon, 22 Jun 2015 17:01:22 GMT

Internal Storage, i'm not using SD card at all,
Only via file commander or downloads mp3 files can be played...

Re: Dissapeared videos & Mp3 files

Uliwooly — Tue, 23 Jun 2015 00:12:45 GMT

@Berber

There's probably another issue not the music/walkman app but another app creating this issue.

Re: Dissapeared videos & Mp3 files

Berber — Tue, 23 Jun 2015 07:45:07 GMT

I think so, I suspect Call Recorder App, but removing it,clearing data in apps and restarting the phone doesn't bring any results, even in safe mode boot

Re: Dissapeared videos & Mp3 files

Berber — Tue, 23 Jun 2015 07:49:35 GMT

Even in safe mode there are no mp3 in Walkmann/Music app, i have call recorder app by >clever mobile. Does anybode use this app?

Re: Dissapeared videos & Mp3 files

Uliwooly — Tue, 23 Jun 2015 18:19:14 GMT

@Berber

This is what I would do.

Repair the phone with PCC > do NOT sync anything > don't auto update nor auto download any app > update the walkman app > Music > check if it works, if it does > start downloading apps > until you find the culprit.

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355