topic Re: Screen cracked Annoyed in XPERIA archive

Screen cracked Annoyed

Messiahbrowny — Fri, 03 Apr 2015 12:38:12 GMT

Woke up the other morning and my screen had a crack on it sent it off for repair under warranty Sony replied with We have a quotation for you £123 to fix my screen surely they have to fix it.They were on watchdog for this issue

Re: Screen cracked Annoyed

Thommo — Fri, 03 Apr 2015 13:42:03 GMT

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Watchdog or not each case is handled on an individual basis - If there are signs of misuse then warranty will be void, if you think this is a mistake then you will need to prove as such via an independent engineers report

Re: Screen cracked Annoyed

Messiahbrowny — Fri, 03 Apr 2015 21:37:29 GMT

No way have i cracked the screen i used my phone 4/5 times a day kept it safe.i noticed the crack next morning and messages sony who said send it of to us which i did.then i get told i need to pay xxxx amount to get it fixed total joke considering the amount of complaints about this

Re: Screen cracked Annoyed

Thommo — Fri, 03 Apr 2015 22:18:20 GMT

I'm not saying you did or did not damage your phone but what I am saying is that you may need to ask for a deadlock letter which will then allow you to seek a 2nd opinion from an independent engineer and if this is found in your favour then you can use this to seek redress or take it to a small claims court who will most likely find in your favour and I am speaking from experience as a UK resident who took Carphone warehouse down the same path and won