https://community.sony.com.mk/t5/xperia-archive/incoming-call-problems-with-audio/m-p/3369488#M476454 What if you boot on safe mode, do you experience the same issue?<BR /><BR /><A target="_blank" href="http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008">http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008</A> Fri, 03 Apr 2015 00:27:00 GMT Phy 2015-04-03T00:27:00Z https://community.sony.com.mk/t5/xperia-archive/incoming-call-problems-with-audio/m-p/3369484#M476450 <P>Hi all!</P><P>My phone started to have a strange problem a few weeks ago: when I get an income call, I can answer and talk but not listen to the other person. However, if I use the hands-free option I can speak and hear perfectly the call (losing privacy on the way).</P><P>I have tried restarting factory configuration, and for sure I have not thrown water on the phone. Nothing has worked as of today. All the other phone apps work perfectly.</P><P>Any ideas?</P><P>Thanks in advance!</P> Thu, 02 Apr 2015 23:03:34 GMT https://community.sony.com.mk/t5/xperia-archive/incoming-call-problems-with-audio/m-p/3369484#M476450 Thomas_Uru 2015-04-02T23:03:34Z https://community.sony.com.mk/t5/xperia-archive/incoming-call-problems-with-audio/m-p/3369485#M476451 <P>You can test your phone with "Service Menu"&nbsp;</P><P><A target="_blank" href="http://talk.sonymobile.com/t5/Xperia-arc-Xperia-arc-S/Service-Menu/m-p/103180/highlight/true#M10600">http://talk.sonymobile.com/t5/Xperia-arc-Xperia-arc-S/Service-Menu/m-p/103180/highlight/true#M10600</A></P><P>or with Xperia&nbsp;Diagnostics</P><P><A target="_blank" href="https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester" rel="nofollow noopener noreferrer">https://play.google.com/store/apps/details?id=com.sonymobile.androidapp.functiontester</A></P> Thu, 02 Apr 2015 23:13:08 GMT https://community.sony.com.mk/t5/xperia-archive/incoming-call-problems-with-audio/m-p/3369485#M476451 Uliwooly 2015-04-02T23:13:08Z https://community.sony.com.mk/t5/xperia-archive/incoming-call-problems-with-audio/m-p/3369486#M476452 <P>If PCC doesn't work&nbsp;</P><P><FONT color="#1f9d19"><A rel="nofollow noopener noreferrer" href="http://www.sonymobile.com/gb/tools/pc-companion/" target="_blank"><FONT color="#1f9d19">PC Companion (PCC)</FONT></A></FONT></P><P><FONT color="#990999"><A rel="nofollow noopener noreferrer" target="_blank" href="http://www.sonymobile.com/gb/tools/bridge-for-mac/"><FONT color="#990999">Bridge&nbsp;</FONT></A>(for Mac)</FONT></P><P><FONT color="#000000">&nbsp;</FONT></P><P><FONT color="#000000">&nbsp;</FONT></P><P><FONT color="#000000">&nbsp;</FONT></P><P><FONT color="#ea0000"><STRONG>Alternatives on How to backup Xperias</STRONG></FONT></P><P><FONT color="#ea0000">&nbsp;</FONT></P><P><FONT color="#ea0000"><FONT color="#ea0000"><A target="_blank" href="https://community.sony.com.mk/thread/36355">http://talk.sonymobile.com/thread/36355</A></FONT></FONT></P><P><FONT color="#000000">Then you have to contact your local Xperia Care</FONT></P><P><FONT color="#000000"><A target="_blank" href="http://support.sonymobile.com/global-en/contactUs/" rel="nofollow noopener noreferrer">http://support.sonymobile.com/global-en/contactUs/</A></FONT></P> Thu, 02 Apr 2015 23:14:04 GMT https://community.sony.com.mk/t5/xperia-archive/incoming-call-problems-with-audio/m-p/3369486#M476452 Uliwooly 2015-04-02T23:14:04Z https://community.sony.com.mk/t5/xperia-archive/incoming-call-problems-with-audio/m-p/3369487#M476453 <P>Thanks for the advice! Will tell you how it goes.</P> Fri, 03 Apr 2015 00:15:11 GMT https://community.sony.com.mk/t5/xperia-archive/incoming-call-problems-with-audio/m-p/3369487#M476453 Thomas_Uru 2015-04-03T00:15:11Z https://community.sony.com.mk/t5/xperia-archive/incoming-call-problems-with-audio/m-p/3369488#M476454 What if you boot on safe mode, do you experience the same issue?<BR /><BR /><A target="_blank" href="http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008">http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008</A> Fri, 03 Apr 2015 00:27:00 GMT https://community.sony.com.mk/t5/xperia-archive/incoming-call-problems-with-audio/m-p/3369488#M476454 Phy 2015-04-03T00:27:00Z