topic Re: cracked screen in XPERIA archive

cracked screen

craigmelson — Mon, 23 Feb 2015 15:02:01 GMT

Hi!

Anyone know how much Sony will charge to repair a Z3 with a cracked glass/digitiser ? ,My own fault, I dropped it. LCD is fine, just cracked digitser and glass.

Got told to send it to the repair centre so they can assess/quote for repair, but does anyone know how much they'd charge (roughly)?

I don't want to lose my mob for a week only to be told they'll charge lots of money to fix it whe i get ity fixed elsewhere for cheaper and quicker!

Re: cracked screen

Lord_viridis — Mon, 23 Feb 2015 15:07:19 GMT

£220+ at least

Based on my region, adjust for exchange rate

Re: cracked screen

Lord_viridis — Mon, 23 Feb 2015 15:09:09 GMT

Sorry, my price quoted is for digitiser + lcd.
Not sure on digitiser only as i think the unit is glued together.

Re: cracked screen

Lord_viridis — Mon, 23 Feb 2015 15:11:17 GMT

Be warned of one fact though,
Any repair by anyone except sony will not guarantee the ip rating anymore.

Re: cracked screen

dandy63 — Mon, 23 Feb 2015 15:29:55 GMT

@Viridis wrote:
Be warned of one fact though,
Any repair by anyone except sony will not guarantee the ip rating anymore.

.........also your Warranty from Sony

Re: cracked screen

Lord_viridis — Mon, 23 Feb 2015 15:31:26 GMT

Of course, forgot that vital one lol

Re: cracked screen

craigmelson — Mon, 23 Feb 2015 15:37:15 GMT

i dont underastand though - sony wont fix my mobile for me as its an out of warranty break, but will charge a horrific amount to do so?

Re: cracked screen

craigmelson — Mon, 23 Feb 2015 15:37:53 GMT

what is an ip rating?

Re: cracked screen

Thommo — Mon, 23 Feb 2015 15:40:11 GMT

Waterproof and dust proof rating

Re: cracked screen

Curnow1 — Mon, 23 Feb 2015 15:59:20 GMT

IP certification are for the waterproof and dust proof ability.

The phone has IPX8 means it can be submerged into fresh water for 30 minutes and should keep working if the 2 flaps were closed properly.

IP6x means no dust sand or enything can enter the device.

Re: cracked screen

halogenic_sky — Mon, 23 Feb 2015 18:59:41 GMT

a. if it's your fault sony won't offer an "in warranty" repair;
b. they will offer an "out of warranty" repair;
c. the difference is your fault/you pay;
d. the advantage of a sony repair is that your warranty may be reinstated;
e. the disadvantage is it will be considerably more expensive;
f. letting a third party near your phone will automatically kill the warranty with sony;
g. in fairness, the warranty with them is long gone anyway;
h. if you want the phone to be splash proof go with a reputable third party repairer;
i. if you want full dust/waterproof certification go via sony alone;
j. the variables are what you can afford and how you intend to use your phone generally;
k. assume 140.00 to 200.00 pounds for a third party;
l. assume 200.00 to 300.00 pounds for sony direct.

Re: cracked screen

Uliwooly — Mon, 23 Feb 2015 18:59:56 GMT

The digitizer and LCD are glued together.

the other alternative is to buy the LCD/Digitizer online and DIY which will void your warranty but it will be a lot cheaper, also it might not be waterproof after that.

Re: cracked screen

Lord_viridis — Mon, 23 Feb 2015 20:19:48 GMT

I thought they were, too much hassle to separate so sony will quote for the whole display assembly.

Re: cracked screen

Uliwooly — Mon, 23 Feb 2015 20:31:28 GMT

You will need heat gun and a LOT of patience

Re: cracked screen

chivvy1 — Mon, 23 Feb 2015 22:06:34 GMT

I have just swiped my unlock pattern into my z3 compact and a hairline crack appeared. This is definitely no fault of my own. I mean I hardly touched it. Before today however I have noticed some strange marks in the screen. Its only 7 days old and my first Sony phone. Need help and advice please. I'll ring customer support in the morning.

Re: cracked screen

Thommo — Mon, 23 Feb 2015 22:49:48 GMT

Sorry to hear this but you would need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Re: cracked screen

Uliwooly — Mon, 23 Feb 2015 22:56:27 GMT

@chivvy I got your Private Message, Follow Thommo's advice.

Re: cracked screen

Boulevardier — Tue, 24 Feb 2015 11:51:36 GMT

I had the same thing happen to my brand new Xperia Z3. The screen cracked in my pocket for no reason at all. I sent my phone off to Sony for repair and was informed that it would cost £334 to put right!!!!

Given the well known history of cracked screen problems on this phone combined with the extortionate repair cost, one can only believe that this was a premeditated strategy by Sony to rip off their customers. I dropped my iPhone 4 on wooden and concrete floors plenty of times with no noticable damage and will never buy a new Sony phone again.

In the meantime though, does anyone know where I can get a replacement screen and LCD to effect the repair myself (once I've paid the £21 to get my phone back)?

Re: cracked screen

Lord_viridis — Tue, 24 Feb 2015 12:16:55 GMT

The bay of e
Or the one named after a rainforest.

Re: cracked screen

puddlesman — Tue, 24 Feb 2015 18:15:53 GMT

was just about to send mine in for repair as screen has cracked after being in my pocket horrified to see repair cost anyone know if anyone has had them repaired with this fault in warranty